Front Desk Agent - Second Shift

Westgate Las Vegas Resort & Casino; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at a beautiful lakefront resort, where you'll greet guests from around the world and ensure they have a memorable stay. As a Front Desk Agent, you'll play a crucial role in providing exceptional service, handling check-ins and check-outs, and resolving guest concerns with empathy and professionalism. This position offers a dynamic work environment where your contributions directly enhance the guest experience. With a commitment to integrity and passion, you'll thrive in a supportive workplace that values your hard work and dedication. If you're ready to make a positive impact in the hospitality industry, this opportunity is perfect for you.

Benefits

Paid Time Off (PTO)

Paid Holidays

401K with generous company match

Daily Pay benefit

Family benefits

Wellness Programs

Tuition Assistance

Employee Assistance Program (EAP)

Life, Disability, Accident Insurance

Exclusive discounts for Team Members

Qualifications

• Must have excellent verbal and written communication skills.
• Ability to multi-task and switch between functions effectively.

Responsibilities

• Greet guests warmly and ensure a smooth check-in and check-out process.
• Compute bills accurately and collect payments while maintaining professionalism.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Problem-solving

Tools

Work order tracking system

Computer skills

Job description

Starting pay rate: $16.00 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

Job Description

As a Front Desk Agent, you will:

• Greet each guest with a genuine and warm welcome, setting the tone for their stay.
• Ensure a smooth check-in experience, issue room keys and facilitate a flawless check-out process.
• Accurately compute bills, collect payments, all while maintaining a friendly and professional demeanor.
• Accept payments through various methods, including cash, check, or credit cards.
• Effectively find solutions to meet guests' concerns and challenges actively with your ability to listen with an empathetic approach, enhancing the overall guest experience.
• Coordinate with other departments as necessary to expertly resolve service requests or opportunities, utilizing our work order tracking system.

Individual must possess and adhere to the following core values:

• Integrity – Doing the right thing when no one is looking.
• Passion – Creating a positive impact.
• Work Ethic – Taking pride in your work.

Qualifications

• Must be available to work an overnight schedule.
• Excellent verbal and written communication skills.
• Must have proficient computer and keyboard skills.
• Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
• Must be able to stand for an extended period of time as 90-100% of the shift is standing.
• Make decisions based on your own judgment and company policy.
• Follow instructions without close supervision.
• Occasional carrying and lifting of items up to 15 pounds.
• Ability to work a flexible schedule to include weekends and holidays.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, parental leave, and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.