Front Desk Agent Saturday's and Sunday's - Home2 Suites by Hilton

Home2 Suites by Hilton; City of Glens Falls (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Hotel Front Desk Agent to be the first point of contact for guests. This role involves managing reservations, welcoming guests, and ensuring a pleasant stay. If you have a passion for customer service and experience in the hotel industry, this part-time position offers a great opportunity to enhance your skills in a vibrant hospitality environment. Join a team committed to delivering exceptional service and creating memorable experiences for guests. This role is perfect for those looking to contribute to a welcoming atmosphere while enjoying flexible hours and the chance to earn tips and bonuses.

Qualifications

• Experience as a Hotel Front Desk Agent or similar role is essential.
• Strong customer service and communication skills are required.

Responsibilities

• Perform check-in and check-out tasks, manage reservations.
• Provide information about the hotel and respond to guest complaints.
• Liaise with housekeeping to ensure room readiness.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Experience as a Hotel Front Desk Agent

Understanding of travel planning websites

Education

Degree in hotel management

Job description

We are looking for a Hotel Front Desk Agent Saturday and Sunday's at 524 Aviation Road Queensbury, NY 12804 at the Home2 Suites by Hilton to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Must have work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Job Types: Part-time

Salary: $17.00 per hour plus tips and bonuses from work!

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Experience:

• We are looking for someone with experience at a hotel who has worked the Front Desk.

Work Location: In person