Front Desk Agent - Residence Inn San Jose South

Highgate; San Jose (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to deliver exceptional service to guests at their San Jose location. This role involves managing check-ins and checkouts, addressing guest inquiries, and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to multitask effectively. Join a dynamic team dedicated to providing memorable experiences and maximizing guest satisfaction in a fast-paced environment. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Qualifications

• High School diploma or equivalent required; college coursework helpful.
• Experience in hospitality preferred.

Responsibilities

• Answer guest inquiries regarding restaurants, transportation, and entertainment.
• Handle check-ins and checkouts courteously and efficiently.
• Maintain and promote hotel promotions and guest programs.

Skills

Customer Service

Multitasking

Communication Skills

Computer Skills

Problem-Solving

Education

High School Diploma

College Coursework

Tools

Front Desk Systems

Job description

Front Desk Agent - Residence Inn San Jose South

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Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and promotions as listed in the Red Book.
• Familiarize with all in-house groups and restricted dates.
• Obtain necessary reservation information and follow rate-quoting procedures.
• Understand hospitality terminology and emergency procedures.
• Handle check-ins and checkouts courteously and efficiently.
• Use proper radio etiquette when communicating with staff.
• Operate all relevant front desk systems proficiently.
• Complete shift tasks promptly, including reports and paperwork.
• Maintain and promote hotel promotions and guest programs.
• Keep a clean and organized work area.
• Assist guests with safe deposit boxes.

Qualifications

• High School diploma or equivalent required; college coursework helpful.
• Experience in hospitality preferred.
• Computer skills required.
• Customer service experience preferred.
• Effective verbal and written communication skills.
• Ability to multitask and prioritize effectively.
• Maintain a professional appearance and demeanor.
• Adhere to hotel standards and safety regulations.
• Demonstrate initiative and problem-solving skills.
• Maintain confidentiality and demonstrate guest-focused service.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Hospitality
• Industry: Hospitality