Front Desk Agent - Residence Inn & Courtyard by Marriott: St. Louis, MO

Midas Hospitality; St. Louis (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a people-first organization as a Front Desk Agent at a leading hotel in St. Louis. This role offers the chance to be the welcoming face of a dynamic hospitality team, ensuring guests have a seamless experience from check-in to check-out. Your responsibilities will include managing reservations, addressing guest inquiries, and maintaining accurate records. With a commitment to growth and development, this position promises opportunities to flourish in your career while being part of a company that values its employees. If you have a passion for service and a strong work ethic, this is the perfect opportunity for you.

Benefits

Growth and development tools

Robust PTO policies

401k matching

Employee Assistance Program

Discounted products and services

Qualifications

• Previous experience as a Front Desk Agent is preferred.
• Experience in a customer service industry is required.

Responsibilities

• Greets and registers guests, assigns rooms, and issues room keys.
• Answers inquiries about hotel services and keeps records of availability.
• Computes bills, collects payments, and manages reservations.

Skills

Customer Service

Front Desk Operations

Reservation Management

Job description

Front Desk Agent - Residence Inn & Courtyard by Marriott: St. Louis, MO

Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Residence Inn & Courtyard by Marriott located in St. Louis, MO. This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns.

What You Will Be Doing

• Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
• Sorts incoming mail and faxes for guests.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes, confirms, and cancels reservations.

The Ideal Candidate

• Previous experience as a Front Desk Agent is preferred.
• Experience in a customer service industry is required.

About Us

From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience.

As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions.

We offer a range of benefits including, but not limited to:

• Growth and development tools and access to learning.
• Robust PTO policies.
• 401k matching.
• Employee Assistance Program.
• Discounted products and services.

Midas Hospitality is proud to be a drug free workplace and equal opportunity employer.