Front Desk Agent- PT

Marcus Hotels & Resorts; Minneapolis (MN); On-site; Full time

Job summary

Marcus Hotels & Resorts is seeking a Front Desk Agent- PT for The Lofton Hotel in downtown Minneapolis. This role involves checking guests in and out, handling inquiries, and ensuring a welcoming atmosphere. Candidates should possess strong communication skills and a high school diploma. Enjoy benefits like flexible scheduling, room discounts, and a free meal each shift.

Benefits

Free meal every shift

Room discounts at Marcus Hotels & Resorts

Discounts at restaurants and spas

Early wage access

Paid time off

Flexible scheduling

401k with employer match

Qualifications

• Ability to stand and move throughout the front office.
• Ability to read, listen, and communicate effectively in English.
• Ability to access and accurately input information using a moderately complex computer system.

Responsibilities

• Check guests in and out of rooms.
• Promptly answer telephone and input guest requests.
• Greet and welcome guests as they arrive.

Skills

Communication

Customer Service

Cash Handling

Problem Solving

Education

High school diploma or equivalent

Job description

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Description

Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.

Description

Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.

Compensation: $19.28/HR

What will you be doing?

• Check guest in and out of room.
• Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs.
• Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Answer guest questions regarding area or hotel, outlet information and services.
• Greet and welcome guest as they arrive to the hotel.
• Cash handling accuracy including responsibility for House Bank.
• Maintain cleanliness, sanitation, and personal hygiene.
  
  

What do you bring to the role?

• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• High school diploma or equivalent required.
  
  

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Employee assistance program offer, and 401k with employer match
• And more!
  
  

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Lofton Hotel is an equal opportunity employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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