Front Desk Agent/ Pre-Arrival Coordinator

The Alida Hotel; Savannah (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

PTO and PTO exchange

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

Company-matched 401k

Student loan repayment program

Job summary

The Alida Hotel is seeking a friendly and proactive concierge to welcome guests, assist with check-in/check-out, and provide detailed information about rooms, amenities, and local attractions. You will be the face of the hotel, delivering personalized service and ensuring a warm, memorable experience for every guest.

Ideal candidates are approachable, patient, and highly organized, with a strong sense of urgency to fulfill guest requests and resolve issues promptly.

Qualifications

• Must be personable and approachable with guests.
• Strong communication and problem-solving abilities.
• Attention to detail and sense of urgency in fulfilling requests.

Responsibilities

• Welcome guests upon arrival and assist with check-in.
• Provide information about hotel facilities, availability, and rates.
• Inform guests about payment methods and verify cards on file or collect at arrival.
• Handle check-in and check-out tasks efficiently and accurately.
• Respond to guest requests promptly and professionally.
• Act as concierge for VIP and high-tier Marriott guests and accommodate special requests.

Skills

People skills

Guest service

Communication

Organization

Job description

Alida Harper Fowlkes was a celebrated entrepreneur within the city. We celebrate the Alidas of our time - the self-made artisans who cultivate Savannah's contemporary spirit - within the walls of our 173 room hotel. The Alida joins modern life with timeless Southern charm on Savannah's revitalized riverfront. The essence of Southern hospitality.

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene.

Requested Tasks

• Welcome guests upon their arrival and assign rooms
• Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
• Inform guests about payment methods and verify their credit cards on file or collect upon arrival
• Perform all check-in and check-out tasks
• Respond to requests in a timely and professional manner
• Serve as the main point of contact for VIP and high-tier Marriott guests prior to arrival, ensuring all special requests and preferences are accommodated.
• Send personalized pre-arrival emails to VIPs, high-tier Marriott and frequent guests, addressing special occasions, amenities and exclusive offerings
• Promote on-site activations and F&B outlets to enhance guest experience.
• Act as a concierge when needed.
• Provide PBX support through the shift, including managing GXP chats, Alice and phone.
• Other duties as assigned.

Requested Capabilities

• Approachable and personable personality
• Patient and understanding with guests' needs and requests
• Eye for detail
• Sense of urgency to fulfill requests and resolve issues
• Ability to stand for extended periods at a time

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.