Front Desk Agent

The Alida Hotel; Savannah (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

PTO exchange

Medical benefits

Dental benefits

Vision benefits

Maternity leave

Paternity leave

Pet insurance

Dependent care with 401k

Student loan repayment

Ancillary benefits

Job summary

The Alida Hotel in Savannah seeks a Front Desk Associate to welcome guests, assign rooms, and guide them through our property and local scene. You will review rate plans, explain amenities, and assist with check-in and check-out with a warm, Southern hospitality touch.

You’ll inform guests about payment methods, verify cards on file, and respond promptly to requests, ensuring a seamless and memorable stay. This role requires an approachable, detail-oriented personality and the ability to stand

Qualifications

• Customer-service oriented and welcoming demeanor.
• Ability to learn property layout, rates, and amenities.
• Strong communication and problem-solving skills.

Responsibilities

• Welcome guests upon arrival and assign rooms.
• Explain hotel facilities, rates, and amenities to guests.
• Inform guests about payment methods and verify or collect payment.
• Perform all check-in and check-out tasks.
• Respond to guest requests in a timely and professional manner.

Skills

Approachable demeanor

Patient with guests

Attention to detail

Sense of urgency

Ability to stand long hours

Job description

Alida Harper Fowlkes was a celebrated entrepreneur within the city. We celebrate the Alidas of our time - the self-made artisans who cultivate Savannah's contemporary spirit - within the walls of our 173 room hotel. The Alida joins modern life with timeless Southern charm on Savannah's revitalized riverfront. The essence of Southern hospitality.

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene.

Requested Tasks

• Welcome guests upon their arrival and assign rooms
• Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
• Inform guests about payment methods and verify their credit cards on file or collect upon arrival
• Perform all check-in and check-out tasks
• Respond to requests in a timely and professional manner

Requested Capabilities

• Approachable and personable personality
• Patient and understanding with guests' needs and requests
• Eye for detail
• Sense of urgency to fulfill requests and resolve issues
• Ability to stand for extended periods at a time

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.