Front Desk Agent - Ponca City

Osage Casino; Ponca City (OK); On-site; USD 30,000 - 36,000; Full time

Job summary

Osage Casino is seeking a Front Desk Agent in Ponca City to provide exceptional customer service in a hotel environment. Responsibilities include checking guests in and out, handling cash transactions, and ensuring a positive guest experience. This full-time position requires a minimum of one year in customer service and knowledge of hotel software.

Qualifications

• Must be 18 years or older.
• One year experience in customer service and cash handling.
• Hotel experience preferred.

Responsibilities

• Registers guests, collects payment, and manages guest accounts.
• Provides excellent customer service and resolves guest disputes.
• Maintains confidentiality and adheres to company standards.

Skills

Customer service

Cash handling

Problem solving

Organizational skills

Communication

Tools

Hotel software

Job description

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Overview

Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information.

Overview

Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information.

Minimum Qualifications/Requirements

• Must be 18 years or older.
• One year experience in customer service and cash handling.
• Required to obtain an ABLE liquor license.
• Hotel experience preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver's License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.
  
  

Responsibilities

JOB DUTIES

• Registers guests, collects payment, and registers data regarding payment for expenditures.
• Provides quotes for guests and upsell rooms whenever possible.
• Ensures all charges are applied to the correct guest account.
• Resolves all guest disputes.
• Provides telephone answering service, deliver mail and answer inquiries regarding the surrounding area and attractions.
• Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
• Provides administrative and program support to management and staff.
• Greets all guests and ensures an exceptional customer service experience.
• Presents self in a professional manner, and meet company grooming standards.
• Arranges medical aid for guests as needed.
• Contributes to a team effort and accomplishes related results as required.
• Other duties as assigned.
  
  

Qualifications

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

• Knowledge of principles and practices regarding customer service in the Hotel industry.
• Knowledge of computer utilization in daily operations.
• Knowledge of location, surrounding area, and places of interest.
• Skill in using hotel software, LMS/Infogenesis experience preferred.
• Skill in providing excellent customer service.
• Ability to maintain friendly, professional, and outgoing demeanor.
• Ability to communicate clearly and effectively.
• Ability to apply basic mathematical skills.
• Ability to type and enter data.
• Ability to solve practical problems and deal with guest situations.
• Ability to understand and interpret a variety of instructions.
• Ability to exhibit strong organizational skills and time management skills.
  
  

PHYSICAL DEMANDS

• Required to stand and walk for prolonged period of time.
• Ability to sit, stoop, kneel, or crouch while performing duties.
• Use of hands to finger, handle or feel; use of hands and arms to reach.
• Occasional requirement to lift or move upward of 25 pounds.
  
  

WORK ENVIRONMENT

• Work is generally performed in an office and Hotel setting.
• Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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