Front Desk Agent PM Shift 3pm-11pm

Raines Co.; Waco (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their dynamic team. This role involves welcoming guests and ensuring a smooth check-in and check-out process while maintaining high standards of service and hospitality. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to handle guest concerns with professionalism. Join a family-oriented culture that values relationships and offers opportunities for career advancement within a leading hospitality firm. If you're passionate about delivering exceptional guest experiences, this is the perfect opportunity for you!

Benefits

Medical/Dental/Vision benefits

Generous PTO program

Points based bonus

Daily pay

Employee Referral bonus program

Qualifications

• High school diploma or GED required; customer service experience preferred.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Greet and assist guests courteously and efficiently at all times.
• Handle guest inquiries, check-ins/outs, and maintain service standards.

Skills

Customer Service

Communication Skills

Problem Solving

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

PMS Systems

Quore

PBX Systems

Job description

Raines Co. - Your Future is Now

Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquiries, checking in/out, and reserving rooms.

We offer:

• Medical/Dental/Vision benefits
• A generous PTO program
• Points based bonus
• Daily pay
• An Employee Referral bonus program
• The opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Essential Functions:

1. Assisting guests efficiently, courteously, and professionally at all times
2. Maintain a high level of service and hospitality
3. Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner
4. Post guest charges, collect payments and follow all cash handling procedures
5. Handle guest mail and messages with respect to privacy and professionalism
6. Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
7. Be a great communicator to various departments and management on guest comments and concerns
8. Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
9. Have full knowledge of hotel safety and emergency procedures

Qualifications:

1. High school diploma, GED or equivalent
2. Experience in customer service, forward-facing, or other guest-related positions
3. Proficient in Microsoft Office or similar computer applications
4. Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred
5. Experience with brand or property-specific PMS, Quore, PBX and other hotel-related systems preferred
6. Must speak English fluently
7. Must have excellent written and oral communication skills
8. Problem solving, reasoning, and ability to multi-task and interact with people under pressure

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.