Front Desk Agent/PBX Operator | Full-Time

Omni Hotels and Resorts; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking motivated individuals to join their dynamic team. This role involves ensuring exceptional guest experiences through effective check-in and check-out processes, along with maintaining high service standards. The ideal candidate will thrive in a fast-paced environment and possess a strong commitment to customer service. Enjoy the perks of working in a premier resort setting, where you'll be part of a culture that values respect and empowerment. If you have a passion for serving others, this opportunity may be the perfect fit for you.

Qualifications

• High propensity for customer service is essential.
• Previous cash handling experience is required.

Responsibilities

• Ensure proper check-in and check-out of guests.
• Maintain 4-Star/4-Diamond standards of guest service.
• Familiarize with hotel amenities and facilities.

Skills

Customer Service

Cash Handling

Job description

Location

Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation. This four-diamond resort is one of the nation's premier golf, meeting, and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants, or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description

To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

Responsibilities

1. To be thoroughly acquainted with all check-in procedures and policies.
2. To be thoroughly acquainted with all check-out procedures and policies.
3. To be thoroughly acquainted with the AM and PM checklist.
4. Be familiar with the Phone and Alarm System in the PBX department.
5. To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios.
6. Be familiar with all systems and equipment as related to the Front Desk.
7. Be familiar with all hotel rate plans and rate codes.
8. Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).
9. Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club).
10. To be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing).
11. Understand and perform cash handling processes.
12. Understand the importance of our Medallia scores.
13. Understand all Moments of Service for PBX, Guest Services, and Front Desk.
14. Maintain 4-Star/4–Diamond Standards of guest service.

Qualifications

Qualifications:

1. Attain a high propensity for customer service.
2. Previous cash handling experience.

Physical Requirements:

1. Ability to stand for prolonged periods of time.

Working Environment:

1. Interior of hotel.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf). If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].

Job Locations: US-FL-Orlando

Posted Date: 1 month ago (2/27/2025 10:24 AM)

Requisition ID: 2025-120100

# of Openings: 3

Category: Front Office Operations