Front Desk Agent/PBX

HEI Hotels & Resorts; Atlanta (GA); Presencial; USD 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free transportation to MARTA station

Free lunch and dinner during working

Employee dining discounts

Resumo da oferta

HEI Hotels & Resorts is seeking a Front Desk / Guest Services Associate at the Hilton Airport Atlanta. You will welcome guests, check in/out, handle payments, and assist with local information to ensure a positive guest experience.

Responsibilities include accurate data entry, cash handling, and maintaining calm service during busy periods. Prior hotel front desk experience and strong communication skills are desired; hospitality mindset is essential.

Qualificações

• Hotel experience preferred.
• Strong math skills using a calculator for moderate calculations.
• Ability to deal with customers with patience, tact and diplomacy.
• Ability to stand and move throughout the front office.
• Ability to input information accurately in a computer system.
• Ability to observe signs of emergency situations.
• Ability to build effective working relationships with guests and colleagues.
• Excellent verbal and written communication skills.
• Ability to adapt communication style to different audiences.

Responsabilidades

• Greet guests with a warm, sincere welcome and provide information on hours and local attractions.
• Complete the registration process and verify guest details, room rates, and make room recommendations.
• Verify and imprint credit cards; handle payments and balance a house bank.
• Answer phones promptly and relay messages to guests; retrieve mail and packages as requested.
• Close guest accounts at checkout and address satisfaction or negotiate allowances as needed.
• Handle guest complaints and research solutions to resolve issues such as price conflicts.
• Remain calm and respond appropriately during emergencies or heavy activity.
• Attend work regularly and perform other duties as assigned.

Conhecimentos

Hotel experience

Customer service

Communication skills

Cash handling

Multitasking

Descrição da oferta de emprego

About Us

Exciting things are happening at the Hilton Airport Atlanta and we want you to be part of our team, where we believe in our family style leadership model. Our primary focus is on driving the development of our team and fostering a culture of continuous growth and learning. Additionally our family enjoys the free transportation to and from MARTA station to the hotel and free lunch and dinner during working hours.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. *Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.

• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. *Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.

• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

• Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.

• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

• Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.

• Ability to access and accurately input information using a moderately complex computer system.

• Ability to observe and detect signs of emergency situations.

• Ability to establish and maintain effective working relationships with associates, customers and patrons.

• Effective verbal and written communication skills.

• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.