Front Desk Agent PartTime

Days Inn Altoona, PA; Altoona (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

Days Inn Altoona is seeking a Hotel Front Desk Attendant to be the first point of contact for guests. This role involves handling check-in/check-out processes, managing reservations, and ensuring guest needs are met while providing exceptional customer service. Flexibility in scheduling and physical stamina are essential.

Qualifications

• Physical ability to stand, walk, and lift up to 25 pounds.
• Availability to work flexible schedules, including weekends and holidays.
• Proven customer service experience with a strong guest-focused mentality.

Responsibilities

• Handle guest check-ins, check-outs, and payment processing.
• Greet guests and manage the registration process.
• Coordinate with housekeeping and maintenance for guest concerns.

Skills

Customer service

Multitasking

Communication

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Responsibilities: • Handle guest check-ins, check-outs, and payment processing with accuracy. • Balance cash at the end of each shift and generate reports for the next shift. • Take reservations over the telephone, through emails and in person, including groups • Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. Qualifications: • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. • Availability to work flexible schedules, including weekends and holidays. • Proven customer service experience with a strong guest-focused mentality Compensation: $12 hourly

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