Front Desk Agent - Part Time - SpringHill Suites Dulles - Starting at $17/hr

B. F. Saul Company Hospitality Group; Sterling (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking hospitality group as a Front Desk Agent at a vibrant hotel. This part-time role offers an exciting opportunity to provide exceptional guest service, ensuring every visitor feels welcomed and valued. You'll manage check-ins, assist with reservations, and work closely with your team to uphold high service standards. If you thrive in a fast-paced environment and have a passion for hospitality, this position is perfect for you. Enjoy a competitive hourly rate while contributing to a diverse and inclusive workplace.

Qualifications

• 1+ year of guest service experience, preferably in hospitality.
• Excellent communication skills and detail-oriented.

Responsibilities

• Process check-ins/outs and assist with reservations.
• Maximize room revenue through upselling and monitor availability.

Skills

Guest Service

Communication Skills

Detail-oriented

Customer-focused

Ability to lift 75 pounds

Education

High School Diploma or GED

Job description

Front Desk Agent - Part Time - SpringHill Suites Dulles - Starting at $17/hr

Join to apply for the Front Desk Agent - Part Time - SpringHill Suites Dulles - Starting at $17/hr role at B. F. Saul Company Hospitality Group.

This position is responsible for anticipating guest needs, exceeding expectations, and providing exceptional service. Responsibilities include processing check-ins/outs, assisting with reservations, and responding to guest requests in a friendly, professional manner, adhering to SpringHill Suites' high standards.

This is a part-time position with a varying schedule, including weekends, working AM and/or PM shifts.

Responsibilities

• Guest Service: Respond to guests positively, process check-ins/outs, verify billing, create reservations, and assist with local information. Collaborate with team members and follow guest service recovery protocols.
• Financial Results and Cost Control: Maximize room revenue through upselling, monitor room availability, and handle financial transactions according to procedures.
• Self/Workload Management: Plan and prioritize tasks, attend meetings, and adhere to work rules and procedures.
• Safety/Risk Management: Maintain a safe work environment, follow incident procedures, and know emergency protocols.

Required Skills and Experience

• High school diploma or GED.
• At least 1 year of guest service experience, preferably in hospitality.
• Excellent communication skills, detail-oriented, customer-focused, and able to work in a fast-paced environment.
• Experience with Marriott brands preferred.
• Ability to lift, push, and pull up to 75 pounds occasionally.

Pay rate: $17/hour.

B. F. Saul Company Hospitality Group is an equal opportunity employer committed to diversity and inclusion.