Front Desk Agent (Part Time Overnight)

KW Property Management & Consulting; Tallahassee (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated front desk team member to enhance the guest experience. In this role, you will serve as a vital link between residents and guests, ensuring exceptional customer service and support. Your responsibilities will include greeting guests, maintaining accurate records, and reporting any issues to management. This position requires strong communication and organizational skills, with a focus on teamwork and dedication. If you have a passion for hospitality and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Must demonstrate organizational skills and excellent interpersonal skills.
• Minimum six months related experience and/or training required.

Responsibilities

• Greet guests and provide exceptional customer service.
• Coordinate with administrative staff to maintain unit owner information.
• Report maintenance issues and write daily activity reports.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Organizational Skills

Education

High School Diploma or GED

Some College Preferred

Tools

Computer Software

Job description

Schedule: Saturdays and Sundays, 7:00PM - 7:00AM

The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Coordinate with office administrative staff to maintain and update all unit owner information in the computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities for management.
• Report any and all maintenance items which include, but are not limited to, burned-out lights, leaks, broken equipment to the Association office daily.

Work Environment

The working environment will be mostly indoor and will require team members to stand frequently. Team members will be required to walk the property interior and exterior regularly on a rotational basis.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Position Type/Expected Hours of Work

This is a non-exempt position. Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property.

Travel

No travel is expected for this position.

Required Education and Experience

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills, and strong communication skills.
• Minimum six months related experience and/or training.

• Bi-lingual English/Spanish may be required at some locations.

• Previous work experience in the hospitality industry highly preferred.

Position Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications Behaviors

Required:

Thought Provoking: Capable of making others think deeply on a subject.

Dedicated: Devoted to a task or purpose with loyalty or integrity.

Team Player: Works well as a member of a group.