Front Desk Agent - Part Time Evenings

Crescent Hotels & Resorts; Saint Paul (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent to ensure all guests receive exceptional service. You will handle the check-in and check-out processes, manage guest inquiries, and provide information about hotel services and the local area. Ideal candidates are detail-oriented and show enthusiasm for customer service, making a positive impact on guests' experiences.

Qualifications

• Preferred hotel guest service or reception experience.
• High School diploma or Associates degree is preferred.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out using point-of-sale systems.
• Respond to guest inquiries and resolve issues.

Skills

Detail Oriented

Enthusiastic

Dedicated

Team Player

Innovative

Education

High School

Associates

Job description

Our ideal candidate has a flexible schedule, some similar experience, and a positive attitude.

Come find out what makes this a great place to work!

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Qualifications Education

Preferred

High School

Associates

Experience

Preferred

Hotel guest service experience or reception experience is preferred.

Behaviors

Required

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic : Shows intense and eager enjoyment and interest

Dedicated : Devoted to a task or purpose with loyalty or integrity

Team Player : Works well as a member of a group

Preferred

Thought Provoking : Capable of making others think deeply on a subject

Innovative : Consistently introduces new ideas and demonstrates original thinking

Motivations

Preferred

Self-Starter : Inspired to perform without outside help

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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