Front Desk Agent | Part-Time

Davidson Hospitality Group; San Diego (CA); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Teledoc service

Job summary

Paradise Point Resort and Spa in San Diego seeks a friendly Front Desk Agent to welcome guests and manage check-in/check-out with care and efficiency.

You will respond to inquiries, resolve issues, and provide recommendations on local attractions and resort amenities, while collaborating with other departments to ensure seamless guest experiences and accurate transactions.

Qualifications

• Previous front desk or customer service experience in hospitality is required.
• Excellent communication and interpersonal skills are essential.
• Cash handling experience is required.
• Proficiency with hotel property management systems (PMS) is expected.
• Strong problem-solving abilities and the ability to stay calm under pressure.

Responsibilities

• Welcome guests and provide exceptional front desk service.
• Process check-ins/outs accurately and efficiently.
• Respond to guest inquiries and resolve issues with professionalism.
• Offer local recommendations and information about resort amenities.
• Coordinate with other departments to ensure seamless guest experiences.
• Keep the front desk organized and handle transactions securely.
• Demonstrate attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication skills

Cash handling

PMS experience

Problem solving

Education

High School diploma

Tools

PMS software

Job description

Property Description

Paradise Point Resort and Spa is a picturesque, waterfront resort nestled on a private island in San Diego, California, offering a serene and idyllic work environment. As a job applicant, joining the team at Paradise Point Resort and Spa means being part of a premier luxury resort known for its stunning views, lush gardens, and world-class amenities. The resort boasts a range of exciting employment opportunities, from front‑of‑house positions to behind‑the‑scenes roles, providing a diverse and rewarding career path. With its focus on delivering exceptional guest service, Paradise Point Resort and Spa offers employees the chance to hone their hospitality skills while working in a breathtaking location. The resort is committed to fostering a positive and inclusive work culture, providing opportunities for growth and development, and creating a welcoming and supportive team environment. Joining the team at Paradise Point Resort and Spa presents a unique opportunity to be part of a prestigious resort that epitomizes relaxation, luxury, and unparalleled guest experiences.

Overview

Are you a friendly Front Desk Agent with a passion for creating memorable guest experiences? Join our hospitality team as a Front Desk Agent and be the welcoming face of our hotel establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently manage front desk check-in and check-out processes, ensuring accuracy and operational efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Provide guest assistance and recommendations regarding local attractions, dining options, and resort amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay.

Qualifications

• Previous front desk experience or customer service role in a hotel, resort, or hospitality environment required
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and hotel property management software (PMS) experience required
• Outstanding organizational and multitasking skills
• Flexible schedule availability including evenings, weekends, and holidays required for front desk hotel operations
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $25.89 - USD $27.25 /Hr.