Front Desk Agent Part-Time

Noble House Hotels & Resorts; Key West (FL); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health Benefits package (medical/dent/

Supplemental benefits (Short-Term,Life

401K with matching

Paid Holidays/Personal/Vacation/Sick

On-demand pay

Team member discounts

Career growth opportunities

Theme park discounts

Job summary

The Marquesa Hotel in Key West, FL is seeking a Part-Time Front Desk Agent to join our award-winning team. You will greet guests, manage check-ins and check-outs, handle reservations, answer calls, process payments, and resolve issues to ensure a positive guest experience.

Candidates should be proficient with computers and hotel software, comfortable navigating the web, and able to communicate clearly with guests and team members.

Qualifications

• Computer and software proficiency: Efficiently using a keyboard, logging in/out, and navigating operating systems.
• Internet and web navigation: Using web browsers, searching for information, and utilizing company online software systems.
• Must be able to exert physical effort lifting 5–50 pounds occasionally; push/pull 50+ pounds.
• Must communicate effectively with guests, management and coworkers and maintain a positive attitude.

Responsibilities

• Greet guests and manage check-ins/check-outs to ensure a smooth arrival and departure experience.
• Handle reservations, answer calls, process payments and resolve issues promptly.
• Serve as first point of contact to provide a positive guest experience and coordinate with other departments.

Skills

Computer skills

Internet navigation

Guest communication

Positive attitude

Customer service focus

Tools

Hotel software systems

Job description

Description

WE ARE

The Marquesa Hotel is looking for a Part-Time Front Desk Agent to join our award-winning team.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

A day in the life...

We are a small boutique luxury property located in the heart of Old Town Key West, FL. A Front Desk Agent greets guests, manages check-ins/outs, handles reservations, answers calls, processes payments, and resolves issues, acting as the first point of contact to ensure a positive guest experience.

Requirements

You own this if you have…

• Computer and software proficiency: Efficiently using a keyboard, logging in/out, and navigating the operating system(s)
• Internet and web navigation: Using web browsers, searching for information, and utilizing company online software system(s)
• Must be able to exert physical effort in lifting 5 pounds to 50 pounds on occasion
• Push/Pull 50 + pounds
• Endure various physical movements throughout the work areas
• Remain in mobile and standing position for at least 8 hours throughout work shift
• Satisfactorily communicate with guests, management and co-workers to their understanding
• Ability to communicate effectively with guests and with other departments and interdepartmentally
• Must have positive attitude

We’ve got you covered…

• Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
• Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance
• 401K plan with matching
• Paid Holidays/Personal/Vacation/Sick time
• On demand pay- your pay before payday
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
• Career growth opportunities and Recognition Programs
• Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.

*Certain benefits apply only to full-time employment status and introductory eligibility period applies

Sounds like you?

At The Marquesa Hotel, we look for team members with a high amount of integrity with a positive and flexible mindset. Our properties are not a one-size-fits-all and neither are our people.

At The Marquesa Hotel, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.