Front Desk Agent / Night Auditor

Flynn Hospitality; Johnson City (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Flynn Hospitality is seeking a Front Desk Agent to join our team. Youll welcome guests, check in using hotel systems, handle reservations and guest inquiries, and promote loyalty programs.

Ideal candidates bring friendly, polished customer service, front desk experience, and the ability to multitask calmly across shifts, including overnights. We offer benefits, growth opportunities, and a culture that values your voice and career development.

Qualifications

• Friendly, polished customer service skills.
• Hotel front desk experience preferred.
• Experience with PMS systems like FOSSE a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Skills

Front desk experience

Customer service

Multitasking

Calm under pressure

Open availability

Tools

FOSSE

Job description

Grow Your Career with Flynn Hospitality

At Flynn Hospitality, were not just in the hotel business — were in the people business. Our mission? To become the premier hotel franchise operator in the world.

But to us, being Premier isnt just a title. Its a commitment to excellence in everything we do — from creating memorable guest experiences to fostering a workplace where our people thrive.

Were hiring a Front Desk Agent to join our team. If youre passionate about hospitality, driven by results, and ready to lead with purpose — we want to meet you.

What Youll Do

As a Front Desk Agent, youll be responsible for:

• Welcome and check in guests using Hilton or Marriott systems
• Handle reservations, payments, and guest inquiries
• Resolve issues with professionalism and positivity
• Communicate with housekeeping and engineering as needed
• Promote Marriott loyalty programs and upsell amenities

What You Bring

• Friendly, polished customer service skills
• Hotel front desk experience preferred
• Experience with PMS systems like FOSSE a plus
• Ability to multitask and stay calm under pressure
• Open availability for all shifts including overnights

Why You'll Love Working With Us

We believe great work deserves great rewards. We offer:

• A welcoming & inclusive team culture
• Industry-leading benefits that support your health, financial goals, and work-life balance
• Competitive pay and recognition for your efforts
• Career growth & training through hands-on learning and mentorship
• Exciting perks like hotel discounts and flexible scheduling
• Education support with tuition assistance and training programs
• Retirement savings plans , including a 401(k) with company match
• A strong focus on promoting from within

Lets Build Something Great – Together

At Flynn Hospitality, your success is our priority. Join a company where your work is valued, your voice is heard, and your potential is limitless.

Flynn Hospitality is an Equal Opportunity Employer. Were committed to building a workplace where everyone feels welcome, respected, and empowered to succeed. We do not discriminate on the basis of race, gender, age, religion, disability, sexual orientation, veteran status, or any protected characteristic. We encourage individuals of all backgrounds to apply.