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Front Desk Agent/Night Auditor

Innvite Hospitality

Dayton (OH)

On-site

USD 28,000 - 35,000

Full time

25 days ago

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Job summary

Innvite Hospitality is looking for a motivated individual to join their team at the front desk. The role involves managing guest check-ins and check-outs, handling reservations, and providing excellent customer service. Candidates must possess strong communication skills, multitasking abilities, and a professional demeanor. This position is vital in maintaining the hotel's standards and ensuring a pleasant experience for all guests.

Qualifications

  • Must communicate effectively in English; Spanish is a plus.
  • Computer proficiency and basic math skills required.
  • Ability to multitask in a fast-paced environment.

Responsibilities

  • Responsible for guest check-ins and check-outs, and handling reservations.
  • Perform front desk operations, maintain cleanliness, and assist in administrative tasks.
  • Ensure a hospitable environment for guests, adhering to hotel policies.

Skills

Fluent Verbal & Written Communication in Proper English
Basic Math
Computer Skills/Keyboard/Typing Skills
Ability to Work Independently
Night Audit/Basic Accounting Skills/Training

Job description

Required Tasks: According to Hotel Standards:

  • Guest Check-in & Check-out
  • PMS Operations
  • Cash Handling & Credit Card Transactions
  • Switchboard Operation and Telephone Etiquette
  • Front Office Emergency/Security Procedures
  • Reservations-Guest Rooms and Meeting Rooms
  • Assist with Administrative Duties as assigned by Management
  • Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
  • Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables
  • Minor Decision Making
  • Take Group Reservations & Set up Group Blocks
  • Sales of Guest Rooms with New Arrivals and Phone Inquiries
  • Follow All Policies & Procedures as Outlined in the Employee Handbook
  • Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag
  • Operate Laundry as Directed
  • Maintain a Professional Attitude to all Guests, Associates & Vendors

Required Skills:

  • Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
  • Basic Math
  • Hand Writing
  • Computer Skills/Keyboard/Typing Skills
  • Operate a 10 Key Calculator
  • Hospitable, Civil Contact with the Public
  • Ability to Work Independently, with Little to no Supervision
  • Ability to Complete Multiple Tasks Simultaneously
  • Night Audit/Basic Accounting Skills/Training

Physical Requirements:

  • Neck: Bending & Twisting
  • Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
  • Hands: Finger Dexterity, Grasping
  • Trunk: Bending & Twisting
  • Legs: Normal Balance, Crouching or Kneeling
  • Feet: Standing For Long Periods, Walking, Climbing Stairs
  • Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
  • Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation

Vision: Legal Normal Vision with or without Accommodation

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