Front Desk Agent Marriott Tampa Westshore

Columbia Sussex Corporation; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is looking for a friendly and professional Front Desk Agent to be the first point of contact for guests. In this exciting role, you will ensure guests feel welcomed and comfortable during their stay. Your responsibilities will include efficiently checking guests in and out, handling inquiries, and providing information about hotel services and local attractions. If you thrive in a fast-paced environment and have a passion for customer service, this position offers a fantastic opportunity to enhance your hospitality career in a dynamic team atmosphere.

Qualifications

• High school diploma required; customer service experience preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Welcome guests and check them in and out efficiently.
• Answer phone calls and respond to inquiries promptly.
• Provide information about hotel services and local attractions.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Attention to Detail

Ability to Work in Fast-Paced Environment

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Hotel Management Software

Job description

Location: Tampa, FL, 33607

Job Description:

We are seeking a friendly and professional Front Desk Agent to join our team at Marriott Tampa Westshore. In this role, you will be the first point of contact for guests, providing them with a warm welcome and ensuring their stay is comfortable and enjoyable. Your responsibilities will include checking guests in and out, answering phone calls and inquiries, making reservations, and providing information about hotel services and amenities.

Responsibilities:

• Welcome guests in a friendly and professional manner
• Check guests in and out efficiently
• Answer phone calls and respond to inquiries
• Make reservations and update guest information in the system
• Provide information about hotel services, amenities, and local attractions
• Handle guest requests and complaints in a timely and efficient manner
• Maintain a clean and organized front desk area

Requirements:

• High school diploma or equivalent
• Prior experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong attention to detail
• Proficiency in Microsoft Office and hotel management software