Front Desk Agent - Hotel Zelos

Sage Hospitality Group; San Francisco (CA); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k) with match

Employee Assistance Program

Hotel discounts

Job summary

Hotel Zelos in San Francisco is seeking a full-time Front Desk Agent to warmly welcome guests, check them in and handle inquiries with accuracy and courtesy. You will be part of Sage Hospitality Group's guest-focused team, delivering timely service in a vibrant city hotel.

The role emphasizes cash handling, friendly communication, and teamwork, with opportunities to grow in hospitality operations and guest relations within a dynamic property.

Qualifications

• Must have high school diploma or equivalent.
• Fluent in English (oral and written).
• Experience in customer service or front desk is a plus, but not required.

Responsibilities

• Greet and check-in arriving guests using manual and computer systems.
• Assist guests with check-out and settle accounts.
• Handle cash transactions accurately and maintain records.
• Answer inquiries about hotel services, local information, and reservations.
• Communicate rates and availability, upsell room nights when appropriate.
• Operate PBX and respond to guest requests with timely service.

Skills

Cash handling

Customer service

English fluency

Tact

Organization

Education

High School diploma or equivalent

Job description

Why us?

Hotel Zelos is seeking to hire a full-time Front Desk Agentto join our team in serving guests with creativity and passion!

Work Where You Belong!

Hotel Zelos, a sleek, stylish hub in the heart of San Francisco’s vibrant shopping, dining, and entertainment district, Hotel Zelos is a fashion-forward oasis where business and pleasure meet, and where inspiration and passion await.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do - it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Our Guest Service Agents are responsible for responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.In addition they will respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Employer will consider qualified applicants with criminal histories in a manner with the local ordinance.

EOE

Benefits

• Medical, Dental, Vision, Life Insurance, AD&D
• Paid Time Off - Vacation, Paid Sick Leave, Holiday Pay, Community Service
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary

USD $31.93 - USD $31.93 /Hr.