Front Desk Agent Hotel Clarion Pointe NIGHT AUDIT

Ava Hotels LLC; Sulphur Springs (TX); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is on the lookout for a positive and friendly Front Desk Agent to enhance guest experiences. In this role, you will provide exceptional service by assisting guests with check-in and check-out, managing reservations, and ensuring smooth communication with housekeeping. Your ability to remain upbeat in challenging situations will be key to creating memorable stays for guests. With flexible scheduling and opportunities for career advancement, this position offers a rewarding path in the hospitality sector. Join a team dedicated to delivering outstanding customer service and making every guest feel valued.

Benefits

Employee Discounts

Free Uniforms

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Qualifications

• Friendly and outgoing personality with strong communication skills.
• Familiarity with hospitality standards and customer-focused problem-solving.

Responsibilities

• Assist guests with check-in and check-out processes.
• Monitor hotel operations and maintain communication with housekeeping.
• Build rapport with guests and ensure compliance with quality standards.

Skills

Communication Skills

Customer Service

Problem-Solving Skills

Computer Literacy

Education

High School Diploma

Job description

Benefits:

• Competitive salary
• Employee discounts
• Free uniforms
• Night Shift 11 PM - 7 AM
• Part-time and Full-time available
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with check-in and check-out processes, issue room keys, and process payments. Responsibilities include maintaining communication with housekeeping to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The ideal candidate must possess excellent communication skills and the ability to remain positive in challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Location: Clarion Pointe, 411 Industrial Dr E, Sulphur Springs, TX 75482

Responsibilities

1. Monitor and maintain knowledge of hotel operations and activities
2. Take reservations and answer questions via phone, email, and in person
3. Build rapport with guests and identify their needs through friendly conversation and open-ended questions
4. Describe the features and amenities of guest rooms
5. Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Customer-focused problem-solving skills
• Ability to lift up to 30 pounds