Front Desk Agent - Hotel Adeline

BENCHMARK; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Hotel Adeline, part of Pyramid Global Hospitality, is seeking a friendly front desk guest services associate in Scottsdale, AZ. You will warmly greet guests, handle check‑in/check‑out, manage reservations, and provide information on services and local attractions.

The role emphasizes outstanding guest service, multitasking in a fast-paced environment, strong communication, and a professional appearance. High school diploma preferred; previous hotel front desk experience is a plus.

Qualifications

• High school diploma or equivalent preferred.
• Previous front desk, hospitality, or guest service experience preferred.
• Friendly, professional, and engaging personality with a passion for guest service.
• Strong communication, organizational, and problem‑solving skills.
• Ability to multitask and work independently in a fast‑paced environment.
• Basic computer proficiency; experience with hotel property management systems preferred.

Responsibilities

• Greet and welcome guests promptly, providing engaging, sincere, and exceptional service.
• Perform check-in and check-out procedures accurately and efficiently.
• Process payments, post charges, issue refunds, and manage the house bank
• Address guest inquiries, concerns, and requests promptly with ownership of service recovery.
• Provide information regarding hotel services, amenities, and local attractions.
• Assist with reservations, room availability, and special accommodations.
• Collaborate with other departments to fulfill guest needs and support operations.
• Maintain a clean, organized front desk and lobby environment.
• Follow established hotel policies, procedures, and emergency protocols.
• Communicate guest concerns and updates to the Manager on Duty.

Skills

Guest service

Communication

Multitasking

Professionalism

Hospitality knowledge

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Welcome to Hotel Adeline, a distinctive property in the Pyramid Global Hospitality portfolio. Located in the heart of Scottsdale, Arizona, our hotel features 213 stylish guest rooms and 8,000 sq ft of versatile meeting space, offering a perfect blend of modern sophistication and comfort. At Hotel Adeline, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests.

As a member of our team, you’ll work in a dynamic and supportive environment surrounded by the vibrant energy of Scottsdale. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means becoming part of a close‑kitted community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles.

If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Hotel Adeline.

What you will have an opportunity to do:

• Greet and welcome guests promptly, providing engaging, sincere, and exceptional service.
• Perform check-in and check-out procedures accurately and efficiently, ensuring proper payment authorization, accurate guest information, and fulfillment of special requests.
• Address guest inquiries, concerns, and requests promptly, taking ownership of service recovery opportunities to exceed guest expectations.
• Provide information regarding hotel services, amenities, special programs, and local attractions to enhance the guest experience.
• Assist with reservations, room availability, and special accommodations.
• Process payments, post charges, issue refunds, and maintain the house bank in accordance with established cash-handling and security procedures.
• Collaborate with other departments to fulfill guest needs, communicate pertinent information, and support hotel operations.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Uphold hotel service, appearance, communication, and operational standards while creating memorable guest experiences.
• Follow established hotel policies, procedures, and emergency protocols.
• Communicate guest concerns, operational updates, and other pertinent information to the Manager on Duty.
• Maintain regular attendance and flexibility to work varying schedules based on business needs.
• Perform additional duties and assist other departments as assigned.

What are we looking for?

• High school diploma or equivalent preferred.
• Previous front desk, hospitality, or guest service experience preferred.
• Friendly, professional, and engaging personality with a passion for exceptional guest service.
• Strong communication, organizational, and problem‑solving skills.
• Ability to multitask, prioritize responsibilities, and work independently in a fast‑paced environment.
• Basic computer proficiency; experience with hotel property management systems preferred.
• Ability to stand for extended periods throughout the shift.Flexibility to work varying shifts, including nights, weekends, and holidays, based on business needs.

Compensation: $ - $ Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.