Front Desk Agent (Hotel)

Guru Hospitality; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Guru Hospitality in Orlando, FL is seeking a Front Desk Clerk to support Guest Service Agents with check-in and check-out, delivering outstanding service and contributing to profitability.

You will respond to guest inquiries, provide directions to local destinations, maintain strong product knowledge, and collaborate with team members to ensure a welcoming experience for every guest.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline.
• Strong customer focus, adaptability, and dependability.

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Maintain a high level of product knowledge of the hotel and local attractions
• Collaborate with team members and other departments to maintain positive working relationships
• Provide or obtain accurate information

Skills

Guest service excellence

Customer focus

Reliability & integrity

Job description

Responsibilities

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information

Assist with guest check-in/out

Respond to guest inquiries efficiently

Provide directions and local recommendations

Maintain hotel product knowledge

Support team members and other departments

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline
• Strong customer focus, adaptability, and dependability

Job Description

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

As a Front Desk Clerk, you would Be Responsible For Assisting Guest Service Agents In Checking In And Checking Out Guests In The Hotel’s Continuing Effort To Deliver Outstanding Guest Service And Financial Profitability. Specifically, You Would Be Responsible For Performing The Following Tasks To The Highest Standards:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information