Front Desk Agent (Hotel)

Hutton Hotel; Nashville (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free Parking

Complimentary Meals

Tuition Reimbursement

Growth Opportunities

Fun and Energetic Work Environment

Job summary

Hutton Hotel is seeking Front Desk Agents who are the welcoming face and trusted guide throughout every stay. The role creates a memorable first impression, anticipates guest needs, and delivers personalized service that reflects the spirit of our brand.

Successful candidates bring positive energy, genuine hospitality, and strong communication skills. The ideal candidate thrives in a fast-paced environment, enjoys connecting with people, and takes pride in creating exceptional experiences that

Qualifications

• Front Desk Agent roles require strong communication and hospitality mindset.
• Ability to thrive in a fast-paced environment.
• Willingness to engage with guests and colleagues professionally.

Responsibilities

• Engage in purposeful communication and build rapport with guests.
• Promote hotel brand loyalty programs and upgrades when appropriate.
• Coordinate with hotel departments to meet guest expectations and resolve issues.
• Maintain professionalism consistent with brand standards.

Job description

What's in it for you...

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

Make the First Impression. Set the Tone. Welcome Every Guest...

The Front Desk Agent sets the tone for the entire guest experience, serving as a welcoming face and trusted guide throughout every stay. Like the opening note of a great performance, this role creates a memorable first impression while anticipating guest needs, resolving challenges, and delivering personalized service that reflects the spirit of Hutton Hotel.

Successful candidates bring positive energy, genuine hospitality, and strong communication skills. The ideal candidate thrives in a fast-paced environment, enjoys connecting with people, and takes pride in creating exceptional experiences that keep guests coming back for an encore.

About this job...

Front Desk Agents are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Front Desk Agents are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Front Desk Agents is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution
• Always maintain professionalism consistent with hotel brand and company expectations.

Benefits...

• Free Parking
• Complimentary Meals
• Tuition Reimbursement
• Growth Opportunities
• Fun and Energetic Work Environment
• And More...

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.

Equal Opportunity Employer.

Source: Hospitality Online