Front Desk Agent - Homewood Suites by Hilton Southington

The Briad Group; Southington (CT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Advancement opportunities

Medical (for Full Time Associates)

401(k)

Flexible schedules

Teammate Assistance Fund

Stability

Competitive wages

Fun, energetic work environment

Job summary

The Briad Group is seeking a Hotel Front Desk Agent for Homewood Suites by Hilton in Southington, CT. In this role, you will greet guests and ensure they have a great experience from check-in to check-out. Ideal candidates will have a background in customer service, flexibility in scheduling, and strong communication skills. Additional benefits include medical for full-time associates, 401(k), and advancement opportunities. Join a fun and energetic work environment today!

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• Must have schedule flexibility for AM/PM shifts, weekends, and holidays.
• Strong command of the English language (speaking, reading, writing) required.

Responsibilities

• Work in a fast-paced environment with lots of guest interaction.
• Demonstrate a true desire to satisfy the needs of others.

Skills

Customer service experience

Communication skills

Attention to detail

Ability to lift moderate weights

Flexibility in scheduling

Education

High school diploma or equivalent

Tools

Briad systems and software

Job description

Hotel Front Desk Agent

Homewood Suites by Hilton
Southington, CT

Summary of Position

First impressions mean everything! What you do the second a guest walks through the doors sets the expectation for the rest of their stay. As a Front Desk Reception agent, you'll have every opportunity to "make someone's stay" by making their day.

Key Responsibilities

• Work in a fast‑paced environment with lots of guest interaction
• Demonstrate a true desire to satisfy the needs of others

Key Qualifications

• Customer service experience is required, preferably in a hotel or related field
• Must have schedule flexibility for AM/PM shifts, weekends and holidays
• Must have a high school diploma or equivalent
• An Accounting background is preferred but not required
• Attention to detail and the ability to compile facts and figures
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs), and occasionally lift luggage up to 50 lbs
• Ability to communicate effectively and courteously over the telephone and in person
• Requires strong command of the English language (speaking, reading, writing)
• Operation of Briad systems and software, in addition to general office equipment

Benefits

• Advancement opportunities – we promote from within!
• Medical (for Full Time Associates)
• 401(k)
• Flexible schedules
• Teammate Assistance Fund
• Stability
• Competitive wages
• Fun, energetic work environment

Equal Opportunity Employer

We are an equal opportunity employer. All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, or use of a guide or support animal because of blindness, deafness, or physical handicap or the presence of disabilities.