Front Desk Agent - Home2 Suites by Hilton

Home2 Suites, Queensbury; Town of Lake George (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is seeking a Hotel Front Desk Agent to be the first point of contact for guests. The role includes managing reservations, providing information about the hotel, and ensuring a pleasant stay. Ideal candidates will have a customer service background and strong communication skills.

Benefits

Flexible schedule

Paid time off

Qualifications

• Previous experience as a Hotel Front Desk Agent or similar role.
• Training provided.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Manage online and phone reservations.
• Respond to guest complaints professionally.

Skills

Customer service-oriented attitude

Excellent communication skills

Organizational skills

Understanding of travel websites

Education

Hotel management degree

Job description

We are looking for a Hotel Front Desk Agent at 524 Aviation Road Queensbury, NY 12804 at the Home2 Suites by Hilton to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. The hotel has 92 rooms and offers a fun working environment!

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Work 7a-3p, 1p-8p, and/or 3p-11p shifts
• Assist guests with check-in and check-out procedures
• Manage online and phone reservations
• Inform customers about payment methods and verify credit card data
• Register guests, collecting necessary information such as contact details and stay dates
• Welcome guests upon arrival and assign rooms
• Provide information about our hotel, rooms, rates, and amenities
• Respond to guest complaints professionally and promptly
• Coordinate with housekeeping to ensure rooms are clean and ready
• Confirm group reservations and arrange personalized services for VIP guests and events
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments

Skills

• Previous experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Training provided!
• Understanding of travel websites like Booking.com and TripAdvisor
• Customer service-oriented attitude
• Excellent communication and organizational skills
• Hotel management degree is a plus

Job Types: Full-time, Part-time

Salary: $17.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8-hour shifts
• Holidays and weekends available

Experience:

• We train! Bring your smile!

Work Location: In person