Front Desk Agent - Home2 Intech Park

Ivy Hospitality; Indianapolis (IN); On-site; USD 25,000 - 35,000; Part time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht einen engagierten Front Desk Agent, der für einen herzlichen Empfang und einen reibungslosen Check-in und Check-out sorgt. In dieser spannenden Rolle sind Sie das Gesicht des Hotels, das Gästen hilft, sich wohlzufühlen und ihre Anliegen zu klären. Sie fördern auch das Treueprogramm des Hotels und tragen dazu bei, den Umsatz durch Upselling von Annehmlichkeiten zu steigern. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Bevorzugte Erfahrung im Kundenservice.
• Fähigkeit, in einem schnellen Umfeld zu arbeiten.

Responsibilities

• Begrüßen und einchecken von Gästen in das Hotel.
• Bearbeiten von Zahlungen und Gästebeschwerden.

Skills

Kundenservice

Kommunikationsfähigkeiten

Grundkenntnisse in Computeranwendungen

Education

High School Diploma oder gleichwertig

Job description

Join to apply for the Front Desk Agent - Home2 Intech Park role at Ivy Hospitality.

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The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner.

Essential functions:

• Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information.
• Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members.
• Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
• Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
• Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
• Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy.
• Assist with hotel shuttle or transportation services, ensuring timely and courteous service.
• Assist guests with luggage upon arrival and departure.
• Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
• Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
• Be aware of and prepare for incoming VIP guests.
• Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
• Exhibit a positive and cooperative attitude as part of the team.
• Communicate effectively with coworkers and contribute to a supportive work environment.
• Handle and account for keys properly.
• Understand and adhere to emergency procedures and security policies.
• Ensure the confidentiality and protection of guest room numbers.
• Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
• Maintain a neat, clean, and well-groomed appearance in accordance with company standards.

Qualifications:

• High School diploma or equivalent.
• Prior experience in a customer service role preferred.
• Strong verbal and written communication skills.
• Basic computer skills.
• Knowledge of the hotel, its services, and the surrounding area.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift up to 15 lbs on occasion.
• Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.

Seniority level

Entry level

Employment type

Part-time

Job function

Management and Manufacturing

Industries

Hospitality