Front Desk Agent Holiday Inn Express (IHG)

Fremont Economic Development Corporation; Trinidad (CO); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Hotel Front Desk Agent to be the welcoming face for guests. This part-time role involves managing reservations, assisting guests with check-ins and check-outs, and ensuring a memorable stay. Ideal candidates will have a strong customer service background and familiarity with hotel software. Join a vibrant team where your skills will enhance the guest experience and contribute to a positive atmosphere. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Previous experience as a Hotel Front Desk Agent or similar role.
• Strong customer service and communication skills are essential.

Responsibilities

• Manage check-in and check-out tasks, ensuring a smooth guest experience.
• Respond to guests' inquiries and complaints in a professional manner.

Skills

Customer service attitude

Communication skills

Organizational skills

Experience with hotel reservations software

Understanding of travel planning websites

Tools

Cloudbeds

RoomKeyPMS

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

1. Perform all check-in and check-out tasks
2. Manage online and phone reservations
3. Inform customers about payment methods and verify their credit card data
4. Register guests collecting necessary information (like contact details and exact dates of their stay)
5. Welcome guests upon their arrival and assign rooms
6. Provide information about our hotel, available rooms, rates, and amenities
7. Respond to clients’ complaints in a timely and professional manner
8. Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
9. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
10. Upsell additional facilities and services when appropriate
11. Maintain updated records of bookings and payments

Skills

1. Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
2. Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
3. Understanding of how travel planning websites operate, like Booking and TripAdvisor
4. Customer service attitude
5. Excellent communication and organizational skills

Job Type: Part-time

Pay: $14.42 - $14.84 per hour

Expected hours: 35 – 40 per week

Schedule:

1. 8 hour shift
2. Night shift

Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee from time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.