Front Desk Agent - Hampton Inn Neptune

Onix Group; Neptune Township (NJ); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Competitive Salary

Affordable Medical, Dental, and Vision Benefits

401k Retirement With Company Match

Flexible Spending Accounts

Paid Time Off & Paid Holidays

Short-term Disability and Maternity Leave Options

Job summary

Onix Group in Neptune Township, NJ is looking for a Guest Services Representative to join their team. This full-time position requires a high school diploma and previous front desk experience.

Responsibilities include representing the hotel during guests' stays, coordinating services with housekeeping and maintenance, and ensuring guest satisfaction. The role requires excellent communication skills and sales techniques.

The position offers a competitive salary and various employee benefits including medical and retirement plans.

Qualifications

• Minimum 1-year previous front desk experience, preferably in a large volume property.
• Hotel computer experience.
• Ability to type 30-35 words per minute.

Responsibilities

• Represent the hotel to the guest throughout all stages of the guest's stay.
• Determine a guest's reservation status and assists with registration.
• Coordinate with housekeeping and maintenance departments.

Skills

Verbal communication

Written communication

Customer service

Sales skills

Education

High school graduate or equivalent

Tools

Hotel management software

Job description

Job Details
Job Location: Neptune, NJ 82100
Position Type: Full Time
Salary Range: $17.00 - $19.00 Hourly
Job Shift: Any
Offering over 20 years of experience, Onix Hospitality currently owns and manages eight award-winning, top-performing hotels in the Mid-Atlantic region and Florida, operating over 1,000 hotel rooms across its growing portfolio and serving more than half a million customers annually. We are currently looking for a Guest Services Representative to join our team!

Benefits and Perks We Offer

• Competitive Salary
• Affordable Medical, Dental, and Vision Benefits for You & Your Family
• 401k Retirement With Company Match
• Flexible Spending Accounts (FSA)
• Paid Time Off & Paid Holidays
• Short-term Disability and Maternity Leave Options, Personal and Family Medical Leave
• Company provided Life Insurance and Long Term Disability Coverage

Employee Perks Program

• Tickets At Work for Discounted Entertainment Tickets!
• Tuition Reimbursement
• In Facility Training/Inservice Programs
• Employee Assistance Program
• Free Will/Estate Preparation Services
• Optional Legal & Identity Protection Services
• Verizon Wireless Discount

Responsibilities and Duties

• The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.
• Determines a guest's reservation status and identifies how long the guest will stay.
• Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible.
• Verifies the guest's method of payment and follows established credit-checking procedures.
• Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
• Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
• Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Knowledge of the reservation system to make, change, and cancel reservations, assist guests as necessary, post charges to guest, master, house accounts and meeting rooms.
• Posts and files all charges to guest, master, and house accounts. Thoroughly understands and adheres to proper credit card and cash-handling policies and procedures.
• Follows procedures for issuing and closing safe-deposit boxes.
• Is familiar with sales strategies; communicates daily with reservation sales and uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Aware of all safety and emergency procedures and accident prevention policies.
• During the slow times, assists with maintaining the lobby, coffee stations, and assisting with breakfast.
• Be informed about daily operations and events and report any unusual occurrences immediately to the Assistant General Manager or the General Manager.
• Develop a thorough knowledge of property specific brands and the ONIX HOSPITALITY portfolio. At all times strive to represent the property specific brand and ONIX HOSPITALITY in the most professional and courteous manner.
• Become familiar with all hotel guests, their special requests and ensure that their needs are met.

Qualifications

• High school graduate or equivalent.
• Minimum 1-year previous front desk experience, preferably in a large volume property.
• Hotel computer experience.
• Ability to type 30-35 wpm.
• Excellent verbal and written communication skills.