Front Desk Agent | Hamilton Courtyard

Shaner Hotels; Hamilton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a forward-thinking hospitality group as a Front Desk Agent in Hamilton. This entry-level position offers the opportunity to provide exceptional guest service in a vibrant environment. Your responsibilities will include managing check-ins and check-outs, addressing guest inquiries, and ensuring adherence to hotel policies. With a focus on guest satisfaction, you will play a key role in maintaining the hotel's reputation for excellence. If you are passionate about hospitality and eager to grow in a supportive team, this is the perfect opportunity for you!

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.

Responsibilities

• Process all check-ins and check-outs according to established hotel requirements.
• Handle guest complaints ensuring guest satisfaction.
• Generate, print, and distribute daily reports to designated departments.

Skills

Customer Service

Communication

Bilingual (English/Spanish)

Computer Skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Front Desk Agent | Hamilton Courtyard role at Shaner Hotels

Responsibilities include:

1. Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
2. Process all check-ins and check-outs according to established hotel requirements.
3. Adhere to payment, cash handling, and credit policies/procedures.
4. Generate, print, and distribute daily reports to designated departments/personnel.
5. Resolve discrepancies on the room status report with Housekeeping.
6. Handle guest complaints ensuring guest satisfaction.
7. Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group is an award-winning hospitality owner-operator with over 65 properties across 14 states and four countries. We partner with top hospitality brands and offer services including hotel development, design, construction, e-commerce, and revenue management. Visit our website at www.shanercorp.com.

About The Team

Located in downtown Hamilton, OH, the Courtyard Hamilton provides exceptional guest service and amenities, just minutes from Cincinnati. We are seeking dedicated individuals who take pride in their work and are committed to delivering first-rate guest service.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality