Front Desk Agent/Guest Services Agent - FT & PT Positions Available

Benchmark Hospitality at DU; Manchester (VT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their Guest Services team as Front Desk Agents. This role offers both Full-Time and Part-Time positions, where your engaging personality will create memorable first impressions for guests. You will be responsible for ensuring a warm welcome, efficient check-in and check-out processes, and maintaining high levels of guest relations. With a commitment to employee development and a supportive work environment, this opportunity allows you to thrive in a fast-paced setting while making meaningful connections with guests from all over the world. If you enjoy engaging with people and delivering exceptional service, this is the perfect role for you.

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Qualifications

• 1+ year experience in front desk role at a hotel or resort required.
• Friendly and engaging personality to create memorable guest experiences.

Responsibilities

• Perform check-in and check-out processes while maintaining service standards.
• Provide information on events and resort amenities to guests.

Skills

Customer Service

Multitasking

Communication

Problem Solving

Education

High School Diploma

Tools

MS Office

Job description

Front Desk Agent/Guest Services Agent - FT & PT Positions Available

Opening Post Information: Posted Date 2 days ago (1/27/2025 2:11 PM)

Opening ID 2025-51178

# of Openings 4

Job Locations US-VT-Manchester Village

Department: Guest Services

Position Type: Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

Escape to The Equinox in Vermont and experience the best of all seasons. From exhilarating outdoor adventures to serene moments of relaxation, our resort offers a range of activities for every time of year.

Description

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. Full-Time and Part-Time positions available.

The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.

If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we would like to speak with you!

ESSENTIAL FUNCTIONS:

• Perform all duties required for a warm welcome and efficient check in and check out process, abiding by our service standards.
• Maintain the highest level of associate/guest relations.
• Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information.
• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, special requests, amenities, or celebrations.
• Be knowledgeable of Vermont and area events and offerings to suggest to guests/visitors.
• Provide information on special events, group needs, resort amenities and activities.
• Perform all cashier functions, including accurate posting of charges and maintenance of cash receipts.
• Resolve guest issues and ensure follow-up as needed.
• Complete all items on appropriate checklist by end of shift.
• Perform reservation functions including entering and updating group files.
• Attend departmental stand-up meetings as needed.
• Assist in keeping the front desk area clean, stocked, and organized.
• Assist with room deliveries or guest/visitor requests as needed.
• Maintain a positive and collaborative working relationship with front office associates and all departments.
• Collect guest feedback and communicate to appropriate leader.
• Complete additional tasks as assigned by Supervisors or Director.

Qualifications

• At least 1 year of previous experience in a front desk role at a hotel or resort required.
• Ability to be friendly and engaging with all guests, visitors and fellow associates required.
• Ability to handle multiple tasks efficiently required.
• Knowledge of MS Office required.
• Ability to learn computer systems quickly strongly preferred.
• Ability to work well under pressure in a fast-paced environment required.
• Ability to walk and stand for extended periods of time required.
• Ability to reach, crouch, bend, push/pull throughout duration of shift required.