Front Desk Agent Grand Hinckley Inn Part-Time Swings $16 - $24/hr

Grand Casino Mille Lacs & Hinckley; Hinckley (MN); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading company as a Front Desk Agent in Hinckley, MN. You will be responsible for providing exceptional guest service, managing reservations, and ensuring a positive experience for all guests. This part-time role offers a dynamic work environment with competitive pay ranging from $16 to $24 per hour. The ideal candidate will have strong communication skills, attention to detail, and a commitment to guest satisfaction. Opportunities for career development and a supportive workplace culture await you.

Benefits

Health Insurance

Parental Leave

401k

Tuition Reimbursement

Special Gifts

Qualifications

• Ability to obtain Gaming Regulatory Authority license.
• Compliance with Gaming Regulations.

Responsibilities

• Greet, register, and assist guests during check-in and check-out.
• Process transactions accurately and adhere to company policies.
• Respond promptly to guest requests and inquiries.

Skills

Guest Service

Communication

Attention to Detail

Education

Preferred hotel experience

Job description

Front Desk Agent at Grand Hinckley Inn - Part-Time, Swings $16 - $24/hr

Join us at Grand Casino Mille Lacs & Hinckley as a Front Desk Agent for part-time swing shifts, earning between $16 and $24 per hour.

About the Role

The Hotel Guest Services Front Desk Agent greets guests, manages reservations, processes payments, and ensures guest information security. Responsibilities include pre-registering guests, preparing key packets, coordinating check-in procedures, providing information about services and amenities, managing luggage, and ensuring excellent guest service at every interaction.

Key Responsibilities

• Greet, register, and assist guests during check-in and check-out, delivering exceptional service.
• Process transactions accurately and adhere to company policies.
• Maintain reservations, room inventory, and assignments.
• Respond promptly to guest requests and inquiries with courteous service.
• Provide information about hotel facilities, amenities, and nearby events.
• Explain room features and safety protocols.
• Accurately update reservation and billing information in the system.
• Assist with luggage and escort guests as needed.
• Perform additional departmental duties as assigned to support team success.

Candidate Qualities

• Builds relationships and fosters an inclusive workplace.
• Works collaboratively across teams.
• Aligns with Mille Lacs Band traditions when appropriate.
• Leads with vision and influences others.
• Seeks personal and professional growth.

What We Offer

• A dynamic, creative, and open-minded work environment.
• Core values: Wisdom, Love, Respect, Truth, Humility, Bravery, Honesty.
• Servant Leadership philosophy promoting empowerment and engagement.
• Career development opportunities.
• Inclusive space valuing individual identities.
• Competitive benefits including health insurance, parental leave, 401k, tuition reimbursement, and special gifts.

Qualifications

• Preferred hotel experience.
• Strong work ethic, attention to detail, and ability to have fun.
• Ability to obtain Gaming Regulatory Authority license.
• Compliance with Gaming Regulations.
• Mille Lacs Band membership and American Indian preference applied.

Physical Requirements

• Effective communication via talking and hearing.
• Good vision and ability to adjust focus.
• Stand, walk, sit, and perform physical tasks for up to 8 hours.
• Lift objects up to 25 lbs.

Required Skills

• Exceptional guest service skills with professionalism.
• Excellent verbal and written communication.
• Attention to detail in reservations and payments.
• Physical ability to assist with luggage.
• Professional appearance and behavior.
• Willingness to work varied shifts, including nights, weekends, and holidays.