Front Desk Agent - Glacier National Park

Xanterra; Columbia Falls (MT); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team in Glacier National Park as a Front Desk Agent, where you'll provide exceptional hospitality to guests. In this seasonal role, you'll manage check-in and check-out processes, ensuring every visitor feels welcomed. With a focus on personal growth and teamwork, this position offers a unique opportunity to work in a breathtaking environment while contributing to memorable experiences. Enjoy a fast-paced atmosphere with plenty of upward mobility and benefits, including employee housing and discounts. Embrace the adventure of a lifetime in one of America's most beautiful national parks!

Benefits

Free Glacier National Park pass

Free Red Bus Tours

Retail, Lodging and Travel Discounts

Planned employee trips and activities

15% Verizon service/products discount

$350 Referral Bonus Program

Qualifications

• Strong communication and organization skills are essential for this role.
• Flexibility with work schedules and decision-making abilities are crucial.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Handle room assignments and reservations using Opera PMS.

Skills

Communication Skills

Flexibility and Adaptability

Decision-Making Skills

Organization and Time Management

Basic Math Skills

Tools

Opera Property Management Software

Job description

Overview

We’re excited to hire and welcome team members to our national park locations! Xanterra Travel Collection is a private company that provides concession services within national parks. All services operated by Xanterra, including lodging, dining, retail, and tour operations, are currently open and continue to operate as planned for the 2025 summer season. Any potential government layoffs within the National Park Service do not impact our positions or job offers.

Live. Work. Explore. as a part of our Guest Services team in Glacier National Park!

At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring Front Desk Agents to Live. Work. Explore. this summer!

Job Summary:
Warmly welcome guests, manage check-in and check-out processes, and efficiently handle room assignments and reservations using the Opera Property Management System, all while ensuring exceptional service and adherence to safety and environmental practices.

The Details:
Position Type: Seasonal
Season Dates: early-June through September 2025 (exact dates vary by location)
Pay: $14.35/hr
Schedule: Typical schedule is 40-45 hours, 5 days per week (may include weekends, evenings, and holidays)

Why Glacier National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are an authorized concessionaire in Glacier, and proud stewards of the park.

Life in Glacier:

• Employee housing (dormitory-style or shared cabin) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)
• Fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks:

• Free Glacier National Park pass
• Free Red Bus Tours (if available)
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• 15% Verizon service/products discount
• $350 Referral Bonus Program

Responsibilities

• Greet and welcome all guests in a friendly manner and interact with them in a positive way.
• Give outstanding services to the guests during check-in and check-out procedures.
• Ensure guest rooms are assigned, issue room keys, and method of payment is processed through Opera (Property Management System).
• Maintain knowledge of services and events that are being offered while at property.
• Create, modify, or cancel hotel reservations.
• Follow Company and departmental environmental practices, safety practices, and policies and procedures.
• Willing to undertake any other tasks.

Qualifications

• Demonstrate strong and excellent communication skills.
• Must be flexible and adaptable to different changes and have good decision-making skills.
• Must be flexible with variating work schedule between Day and Evening shifts. May be required to work a night shift, based on business and staffing needs.
• Requires strong computer skills to operate Opera Property Management Software (PMS).
• Knowledge of basic math skills.
• Must exhibit outstanding organization and time management skills, goal-oriented, and comfortable working in pressure situations.

Physical Requirements include:

• Ability to lift and carry up to 15 pounds.
• Stand for up to 8 hours per shift.
• Requires bending, stretching and reaching throughout a shift.
• Working safely with required chemicals.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.