Front Desk Agent - Full Time, The American Club

Sterling Kohler; Northern (KY); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health, vision, dental

401(k) with company matching

Competitive salary

Job summary

The American Club in Kohler, WI is seeking a Front Desk Agent for a full-time onsite role. You will greet guests, register them, manage reservations and information, and handle cashiering with accuracy and courtesy.

Ideal candidates will have 3+ years of receptionist or customer service experience, a friendly, professional demeanor, strong communication skills, and the stamina to be on their feet most of the day. Fidelio PMS experience is a plus.

Qualifications

• Minimum high school diploma or equivalent.
• 3+ years of receptionist or customer service experience.
• Friendly, outgoing personality with attention to detail and high accuracy.
• Ability to work independently with professionalism while maintaining quality and service.
• Must be able to remain on their feet for the majority of the day.
• Strong written and verbal communication skills.
• Guest service experience preferred.

Responsibilities

• Register guests in and out of Fidelio PMS.
• Handle front desk duties including registration, cashiering, reservations and information.
• Block rooms, prepare folios and keys.
• Process all monetary transactions per SOP.
• Provide property information and local attractions.
• Respond to guest complaints and inquiries.

Skills

Customer service

Communication

Attention to detail

Professionalism

Education

High school diploma or equivalent

Tools

Fidelio PMS

Job description

Front Desk Agent - Full Time, The American Club

Work Mode:Onsite

Location: Kohler, WI

Opportunity

Join our guest services team, the heartbeat of our business and the warmth our guests remember long after their stay.

SPECIFIC RESPONSIBILITIES

• Providing prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations and information.
• Registering guests in and out of Fidelio property management system.
• Blocking guest rooms, preparing guest folios, guest cards, and programming room keys.
• Handling all money transactions at the front desk following standard operating procedures.
• Having knowledge of food and beverage facilities and hours of operation.
• Posting and recording hotel gift certificates.
• Being knowledgeable about property and surrounding area, local attractions and shopping services.
• Adhering to established safety procedures and guidelines.
• Handling guest complaints.
• Provide property tours and assist with inquires as needed.
• Monitor direct bill routing.
• Process no show/cancellation charges.
• Monitor waitlist to maximize hotel occupancy.
• Verify accuracy of reservations 72 hours prior to arrival.
• Maintain inventory of guest literature.
• File completed wakeup register.

This is a full-time position at The American Club. Shifts will vary between 6:00am and 10:00pm. Weekends are required.

Skills/Requirements

• Minimum of a high school diploma orequivalent.
• 3+ year prior experience as areceptionist or in customer service required.
• A friendly, outgoing personality,attention to detail and high degree of accuracy desired.
• The ability to work independently with professionalism while maintaining a focus on quality and customer service.
• Candidate must tolerate being on their feet for the majority of the day
• Strong written and oral communication skills helpful
• Previous Guest Service experience preferred

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $16.60 - $24.90. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.