Front Desk Agent - Full Time - SpringHill Suites Dulles - Starting at $17/hour

B. F. Saul Company Hospitality Group; Sterling (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to provide exceptional guest service at a vibrant hotel. This full-time role involves managing check-ins and check-outs, assisting with reservations, and ensuring guest satisfaction in a fast-paced environment. Ideal candidates will have a strong customer focus, excellent communication skills, and a commitment to maintaining high standards. Join a dynamic team where your contributions will enhance the guest experience and promote a welcoming atmosphere. If you have a passion for hospitality and enjoy working with people, this opportunity is perfect for you.

Qualifications

• 1+ year of guest service experience, preferably in hospitality.
• Ability to work in a fast-paced environment and manage workload.

Responsibilities

• Provide exceptional guest service and manage check-ins/outs.
• Maximize room revenue through upselling and handle financial transactions.

Skills

Guest Service

Communication Skills

Attention to Detail

Customer Focus

Workload Management

Education

High School Diploma or GED

Job description

Front Desk Agent - Full Time - SpringHill Suites Dulles - Starting at $17/hour

Join to apply for the Front Desk Agent - Full Time - SpringHill Suites Dulles - Starting at $17/hour role at B. F. Saul Company Hospitality Group

Position Overview

This full-time role involves providing exceptional guest service, processing check-ins and check-outs, assisting with reservations, and ensuring guest satisfaction according to SpringHill Suites standards. The schedule varies, including weekends, with AM and/or PM shifts.

Responsibilities

• Guest Service: Respond to guest needs positively, manage check-ins/outs, verify billing, create reservations, and provide local information. Collaborate with team members and follow guest service recovery protocols.
• Financial Results and Cost Control: Maximize room revenue through upselling, monitor availability, and handle financial transactions properly while adhering to cost controls.
• Self/Workload Management: Organize and prioritize work, attend meetings, and follow department procedures.
• Safety/Risk Management: Maintain a safe work environment, adhere to emergency procedures, and comply with regulations.

Requirements

• High school diploma or GED.
• At least 1 year of guest service experience, preferably in hospitality.
• Excellent communication skills, attention to detail, customer focus, and ability to work in a fast-paced environment.
• Prior experience with Marriott brands is preferred.
• Ability to lift, push, and pull up to 75 pounds occasionally.

B. F. Saul Company Hospitality Group is an equal opportunity employer committed to diversity and inclusion.