Front Desk Agent (Full Time) - Hotel Indigo Old Town Alexandria

InterContinental Hotels Group; Alexandria (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hotel brand as a Front Desk Agent, where your warm welcome sets the tone for unforgettable guest experiences. In this full-time role, you will manage check-ins and check-outs, assist guests with their needs, and ensure every interaction is memorable. With a competitive salary and a comprehensive benefits package, this is an exciting opportunity to thrive in a dynamic hospitality environment. Be part of a team that values inclusivity and celebrates diverse perspectives while delivering exceptional service. Start your journey with us today and inspire unique discoveries for our guests.

Benefits

Paid Time Off

Medical/Dental/Vision Insurance

401k

Uniform Provided

Room Discounts

Comprehensive Training

Qualifications

• Excellent communication and problem-solving skills are essential.
• Fluency in the local language is preferred but not required.

Responsibilities

• Welcome guests warmly and manage check-in/check-out processes.
• Anticipate guest needs and provide tailored recommendations.

Skills

Communication Skills

Problem-Solving Skills

Fluency in Local Language

Basic Maths Skills

Computer Skills

Job description

Front Desk Agent (Full Time) - Hotel Indigo Old Town Alexandria

Hotel: Old Town Alexandria (AXEIN), 220 South Union Street, 22314

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

1. Kicking off truly memorable guest experiences with the warmest of welcomes
2. Acknowledging IHG Rewards Club members and returning guests in person or over the phone
3. Taking, managing, and receiving payments for guest bookings
4. Making the check-in and check-out process feel swift and seamless
5. Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
6. Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

1. Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
2. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
3. Fluency in the local language - extra language skills would be great, but not essential
4. Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.

Hourly Pay Rate: $15.92

Benefits: We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Who we are:

Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.