Front Desk Agent - Full Time - Envue Autograph Collection Weehawken NJ

Blue Sky Hospitality Solutions; Weehawken (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is looking for a motivated and friendly Front Desk Agent to join their team. In this role, you will be the first point of contact for guests, ensuring a warm welcome and providing exceptional customer service. Responsibilities include greeting guests, managing inquiries, and maintaining a tidy front desk area. This position requires strong multitasking and organizational skills, along with the ability to work flexible hours, including evenings and overnight shifts. If you have a passion for hospitality and enjoy helping others, this is the perfect opportunity for you.

Qualifications

• Previous experience in a Front Desk Representative or similar role preferred.
• Must have open availability with scheduling and be able to work PM and overnight shifts.

Responsibilities

• Greet all guests and assist them with their visit.
• Answer phone calls and manage incoming and outgoing mail.

Skills

Customer Service Skills

Multitasking

Organizational Skills

Problem-Solving Skills

Communication Skills

Tools

FSPMS Property Management System

Microsoft Office Suite

Job description

About the Front Desk Agent Position

We’re seeking a motivated and friendly Front Desk Agent to join our team. From greeting clients to answering phone calls, you’ll be one of the first staff members our customers interact with, so strong customer service skills are a necessity.

If you’re interested in working as a Front Desk Agent for us, read on to see what we’re looking for.

Front Desk Agent Responsibilities

• Greet all guests, assisting them with their visit
• Address all client queries and concerns
• Answer all phone calls, redirecting calls to the proper party as needed
• Manage incoming and outgoing mail, including packages
• Monitor office supply inventory and order supplies, including special requests from staff
• Keep a neat and tidy front desk area
• Check, sort, and forward general inbound emails
• Provide additional administrative support as needed, including file management and making travel arrangements for executives

Front Desk Agent Requirements

• Must have open availability with scheduling
• MUST BE ABLE TO WORK PM (3PM-11PM) & OVERNIGHT SHIFTS (11PM-7AM)
• Knowledge of FSPMS Property Management System preferred
• Previous experience in a Front Desk Representative or similar role preferred
• Proficient with Microsoft Office Suite
• Ability to use office equipment, including printers, fax machines and scanners
• Superb multitasking and organizational skills
• Great problem-solving skills
• A friendly, customer service-oriented personality
• Fantastic communication skills