FRONT DESK AGENT - Full Time

Soul Community Planet Hotels; Oregon (WI); On-site; USD 20,457 - 29,136; Full time

Job summary

Soul Community Planet Hotels is seeking a Front Desk Agent in a full-time role at $18.00 per hour. You will be the first point of contact for guests, delivering exceptional service and ensuring a smooth check-in and check-out process.

Responsibilities include greeting guests, managing reservations, processing payments, upselling services, and coordinating with housekeeping to provide a seamless experience for all guests.

Qualifications

• Must be able to read, write, and speak English.
• Experience in customer service preferred.
• Familiarity with hotel software systems is a plus.

Responsibilities

• Provide warm welcome, check-in and check-out with accuracy.
• Handle reservations and guest accounts per policy.
• Upsell hotel services and amenities to guests.
• Coordinate with housekeeping and other departments for seamless service.
• Maintain front desk area in a professional, organized state.
• Respond promptly to guest requests and concerns.

Skills

English fluency

Customer service

MS Office & Google Suite

Education

High school diploma or equivalent

State Alcohol Serving Certificate

Tools

POS/PMS/CRM

Reservation systems

Job description

FRONT DESK AGENT - Full Time $18.00/Hourly

The Front Desk Agent will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check‑in and check‑out process. As a Front Desk Agent, you will play a key role in creating a positive and welcoming experience for our guests.

Responsibilities

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times. Resolve guest complaints to over‑the‑moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5‑star compliments or reviews on OTA’s.
• Greet guests warmly and efficiently, processing check‑ins and check‑outs with accuracy and speed.
• Maintain knowledge of Hotel features/services, hours of operation, room types, rates and numbers, layout, decor, appointments, special packages and promotions, daily count, expected arrivals and departures, group activities, and departmental policies and procedures.
• Manage reservations and room assignments, ensuring accuracy and availability.
• Process payments and handle guest accounts, adhering to company policies and procedures.
• Respond to guest requests and concerns promptly and professionally, resolving issues to their satisfaction.
• Responsible for maintaining an efficient and effective flow of information with guests, team members, managers, housekeeping, and other departments within the Hotel.
• Upsell hotel services and amenities to maximize revenue opportunities.
• Maintain a clean and organized front desk area, ensuring a professional appearance.
• Collaborate effectively with other departments to provide seamless service to guests.
• Follow all safety and security protocols to ensure the well‑being of guests and staff.
• Ensure security of guest room access.
• Maintain confidentiality, security, and integrity of organizational data.
• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Access all functions of computer/software systems.
• Provide safe and courteous transportation for guests between the property and local beach access via company shuttle.
• Other duties as assigned.

Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Must have a valid driver's license with a safe driving record meeting company standards.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast‑paced environment with urgency and empathy.
• Outstanding coordination and multi‑tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality‑specific software systems.
• Must have general computer skills including Microsoft Office and Google Suite.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Ability to calculate figures and amounts using basic math.

Supervision

Reports to the Front Office/Desk Manager.

Education & Experience

• High school diploma or equivalent.
• Previous customer service experience is required.
• Previous Front Desk experience preferred.
• Familiarity with hotel reservation systems (experience with specific systems is a plus)
• State Alcohol Serving Certificate.

Total Salary: $18 an hour