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Front Desk Agent (Full-Time)

Davidson Hospitality Group

Los Angeles (CA)

On-site

USD 35,000 - 55,000

Full time

8 days ago

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Job summary

An established industry player in hospitality invites you to join their dynamic team as a Front Desk Agent. In this role, you will be the welcoming face for guests, providing exceptional service and ensuring a memorable experience from check-in to check-out. With a focus on personalized service, you will handle inquiries, resolve issues, and collaborate with various departments to enhance guest satisfaction. This position offers opportunities for career advancement and a supportive work culture, making it an ideal place to grow your hospitality career.

Benefits

Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc Service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off
401K Match

Qualifications

  • Previous experience in a customer service role, preferably in hospitality.
  • Strong problem-solving abilities and calmness under pressure.

Responsibilities

  • Provide exceptional customer service and create a positive first impression.
  • Handle guest check-ins and check-outs efficiently and accurately.
  • Assist guests with information about local attractions and hotel amenities.

Skills

Customer Service
Communication Skills
Problem-Solving
Cash Handling
Organizational Skills
Multitasking

Education

High School Diploma or Equivalent

Tools

Hotel Property Management Software

Job description

Property Description

Margaritaville Hollywood Beach Resort presents an exciting opportunity for job applicants seeking a vibrant and dynamic hospitality career. Located on the iconic Hollywood Beach Broadwalk in Florida, our resort offers a laid-back, tropical paradise atmosphere with exceptional amenities and renowned guest service. As a team member, you will have the chance to work in a fun and energetic environment, providing personalized service to our valued guests. With opportunities for career advancement, ongoing training, and a supportive work culture, Margaritaville Hollywood Beach Resort is the perfect place to elevate your hospitality career. Join our team of dedicated professionals and contribute to creating unforgettable experiences for our guests. Apply now and take the next step in your hospitality journey with Margaritaville Hollywood Beach Resort! #Margaritaville #HollywoodBeachJobs #HospitalityCareers #ResortJobs #TeamMargaritaville #BeachLife

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

  1. Provide exceptional customer service, creating a positive first impression for guests
  2. Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
  3. Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
  4. Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
  5. Collaborate with other departments to ensure seamless guest experiences
  6. Maintain a clean and organized front desk area
  7. Handle cash and credit card transactions accurately
  8. Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!

Qualifications
  • Previous experience in a customer service role, preferably in a hotel or hospitality environment
  • Excellent communication and interpersonal skills
  • Previous cash handling experience required
  • Strong problem-solving abilities and the ability to remain calm under pressure
  • Proficiency in computer systems and knowledge of hotel property management software
  • Outstanding organizational and multitasking skills
  • Availability to work flexible schedules, including evenings, weekends, and holidays
  • High School diploma or equivalent
Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

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