Front Desk Agent - Full Time

Heat Hotel; Lake Havasu City (AZ); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health benefits

PTO

Paid sick leave after 90 days

Employee discounts across locations

Job summary

Heat Hotel is seeking a friendly Front Desk Agent to ensure warm welcomes and smooth stays. You will check guests in/out, manage reservations, and handle payments, while providing local recommendations and coordinating with housekeeping.

Ideal candidates will have 1–2 years of front desk experience, be tech savvy with RoomMaster and MS Office, and maintain professionalism under pressure. This full-time role includes weekend availability and a supportive team environment.

Qualifications

• 1–2 years of front desk experience required.
• Strong typing and MS Office skills expected.
• Professional, reliable and well-groomed.
• Clear communication with a patient, positive attitude.

Responsibilities

• Greet guests with a smile and check them in/out efficiently.
• Assign rooms, process payments, and manage reservations.
• Respond to guest questions and concerns professionally.
• Recommend local dining, shopping and entertainment options.

Skills

Front desk experience

Clear communication

Professionalism under pressure

Patient attitude

Typing speed

Tools

RoomMaster

MS Office

Job description

Nestled along the iconic Bridgewater Channel and just steps from the world-famous London Bridge, HEAT Hotel isn’t just a place to stay—it’s a destination. With our sleek modern design, boutique comfort, and exceptional service, we create memorable experiences for every guest. And it all starts with passionate, reliable people like you.

We’re currently looking for an enthusiastic and professional Full Time Front Desk Agent to help create warm welcomes, smooth stays, and lasting impressions. If you have hotel front desk experience, great communication skills, and a passion for hospitality—we’d love to meet you!

What You’ll Do:

• Greet guests with a smile and check them in/out efficiently
• Assign rooms, process payments, and manage reservations
• Respond to guest questions and concerns with professionalism and care
• Recommend local dining, shopping, and entertainment options
• Coordinate with housekeeping and maintenance teams as needed
• Handle guest complaints calmly and promptly
• Keep the lobby and front desk area tidy and welcoming

What We’re Looking For:

• Experience: 1–2 years of front desk experience required
• Tech Savvy: Familiarity with hotel software (RoomMaster a plus); strong typing and Microsoft Office skills
• Professionalism: Reliable, well-groomed, and composed under pressure
• People Skills: Clear communicator with a patient and positive attitude
• Availability: Days, evenings, weekends, and holidays required (40 hours a week)

Why Work With Us?

• Competitive wages - $15.15 per hour
• Health/Dental/Vision Benefits
• Paid Time off (PTO)
• Paid Sick leave after 90 days
• Friendly, attentive leadership
• Generous employee discounts across all Eat, Drink and Sleep venues located in San Diego, Chula Vista, Catalina Island and Bakersfield
  
• A fun, energetic environment right on the water

We are an Equal Opportunity Employer and participate in E-Verify to confirm employment eligibility.

Heat Hotel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Heat Hotel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.