Front Desk Agent (full-time)

Spire Hospitality; BLOOMINGTON (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel management company in Bloomington is looking for a front desk agent dedicated to providing excellent guest service. This full-time role offers a competitive hourly wage, a comprehensive benefits package, and a $1,000 retention incentive to promote long-term employment. Join a fun-spirited team and thrive in a dynamic hotel environment while making memorable guest experiences.

Benefits

Comprehensive benefits package

Flexible spending accounts

Matched 401K

Paid time off

Hotel discounts

Retention incentive

Qualifications

• Preferred 1 year of Front Desk experience in hotels.
• Required 1 year of experience in customer-facing roles.
• Experience with hotel PMS systems like OPERA is a plus.

Responsibilities

• Welcome guests and provide exceptional services.
• Resolve guest concerns with attentive service recovery.
• Streamline the check-in and check-out process.

Skills

Customer Service

Multitasking

Communication

Education

High school diploma or equivalent

Tools

MS Suite - Outlook, Word, Excel

Job description

The Marriott Renaissance Hotel is seeking a creative and skilled guest-focused front desk agent to join their team of fun-spirited team members! Our newly renovated 250+ room hotel, with nearly 5,000 square feet of meeting space, is conveniently located for business and leisure travelers. Must work evenings & weekends.

Our property is just a short drive from the world-famous Mall of America. Some of our features include a full-service modern American Restaurant concept, featuring creatively crafted interpretations of Food and Beverage made with a Minnesota twist. Other amenities include our indoor heated junior Olympic-sized pool, whirlpool, and 24-hour fitness center, as well as a recent complete remodel of the property with a local Minnesotan theme.

SPIRE Hospitality is a management company that creates memorable guest experiences and delivers best-in-class service at our hotels and resorts nationwide. We ensure you have the support, tools, and opportunities to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS, get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short—and long-term disability, paid time off, wellness programs, excellent hotel discounts, and much more. The pay range is $17 to $17.50 based on experience!

This role has a $1,000 retention incentive: $250 on the 90th day of employment, $250 on the 6th month, and $500 to be paid on your first anniversary.

In your role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from when guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Essential Job Functions:
• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands:
• Ability to lift, carry, push, or pull 10 lbs.
• Primarily standing for the majority of the shift

Qualifications:
Education:
• High school diploma or its equivalent

Experience:
• One year of Front Desk experience in hotels preferred
• One year of experience working in customer service or a guest-facing role is required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems is a plus. : OPERA.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About the company

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