Front Desk Agent (FT) - The Little Italy Hotel by Marriott San Diego

Schulte Hospitality Group; San Diego (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality management company in San Diego is looking for a Front Desk Agent to provide exceptional guest service. Responsibilities include greeting guests, managing cash operations, and ensuring an organized front desk. The ideal candidate has experience in front desk operations and strong communication skills. This full-time position offers competitive benefits and opportunities for growth.

Benefits

Daily Pay

Free Telemedicine access

401k Plan with Company Match

Paid Time Off

Pet Insurance

Qualifications

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Ability to exceed expectations of guests and team members.

Responsibilities

• Greets guests as they arrive with personal recognition.
• Answer the telephone within three rings and assist guests.
• Count bank at beginning and end of shift.

Skills

Basic computer skills

Effective verbal and written communication

Time management skills

Education

High School diploma

Job description

Overview

Front Desk Agent (FT) - The Little Italy Hotel by Marriott San Diego

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team. Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What’s In It For You

When you join Schulte Companies you’ll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people!

Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, and a robust benefits package including, but not limited to:

• Daily Pay
• Free Telemedicine and Virtual Mental Health care access for all Associates starting day one
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match for eligible associates
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more

Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes brands like Marriott, Hilton, IHG and Hyatt as well as many independent properties and restaurants.

Job Duties And Responsibilities

• Greets guests as they arrive, with a focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/shorts to management
• Keep front desk area clean and organized
• Assist with lobby activation as needed
• Utilize proper procedures when handling guest PII data
• Follow checklist when going through check in or check out with guest. Retrieve necessary identification documents and form of payment upon arrival
• Attend promptly to guest needs and inquiries
• Perform various other duties as assigned to meet business objectives

Education And Experience

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum High School education

Knowledge, Skills And Abilities

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills
• The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is intended to provide a general description of the benefits and compensation applicable to this position. PTO is available for eligible associates in accordance with the Company’s PTO policy. Specific compensation and benefit details will be discussed during the interview process.
• Schulte Companies is an Equal Opportunity Employer.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries
• Hospitality and Restaurants