Front Desk Agent - FT - Stanley Hotel

Sage Hospitality Group; Estes Park (CO); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Health savings and flexible spending

401(k) with employer matching

Paid time off

Tuition Reimbursement

Free On-Site Parking

Employee discounts

Referral bonus program

Job summary

The Stanley Hotel, part of Sage Hospitality Group, is seeking a Front Desk Associate in Estes Park, CO. Earn $21–$22/hour as you greet guests, manage check-ins/outs, and handle reservations with a focus on accuracy and hospitality.

You will use both manual and computer systems, ensuring guest satisfaction while maintaining professional cash handling and courtesy at all times. The role requires English fluency and strong organizational skills in a historic, scenic setting.

Qualifications

• Must be fluent in oral and written English.
• Must have high school graduate level mathematical aptitude and cash handling knowledge.
• Past experience with direct public contact or customer service is required.
• Tact and understanding for handling diverse customer situations.
• Highly organized with attention to minute details and multi-tasking.

Responsibilities

• Greet and check-in guests using manual and computerized methods.
• Facilitate check-out and finalize guest accounts.
• Process cash, receipts, and charges accurately.
• Answer inquiries and manage reservations, promoting room nights and revenue.
• Maintain guest relations with timely, knowledgeable responses.
• Operate PBX equipment and manage wake-up calls.
• Handle cash transactions responsibly per hotel policy.
• Maintain a friendly and courteous demeanor.

Skills

English fluency

Cash handling

Customer service

Organizational skills

Attention to detail

Education

High School diploma or equivalent

Tools

Cash register systems

PBX system

Job description

This position is open until 10/17/2026 or until filled.

Pay $21-22/hr

Why us?

A few miles away from the spectacular Rocky Mountain National Park, and in the heart of Estes Park, stands the iconic Stanley Hotel. The allegedly haunted property, built by F.O Stanley, is known for its representation in the 1980 movie, The Shining, and its recognition on the National Register of historical places. Steeped in history, and made up of several buildings, a hedge maze, restaurants and extensive grounds, The Stanley is THE place to be in Estes Park.

We offer (for Full-time team members)

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Free On-Site Parking
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

At Sage Hospitality we dare to be different; not only in the experience we provide our guests, but also in the experiences we provide our team members. We believe in being true to ourselves and employing our passions. We are not just looking for employees; we are looking for storytellers; we are looking for experiential guides! Our guides are laid-back but attentive, genuinely enthusiastic, and creative daydreamers who want to share their passion with others and the community!

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%