Front Desk Agent - FT and PT

Canopy Hilton Harbor Point; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to enhance guest experiences at their Washington D.C. location. This role is pivotal as the first point of contact for guests, ensuring a welcoming atmosphere and managing reservations efficiently. With a focus on outstanding customer service, you will handle inquiries, provide information, and maintain operational excellence. This position offers a dynamic work environment with flexible hours and a comprehensive benefits package, making it an exciting opportunity for those passionate about hospitality and guest satisfaction.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

Hotel room discounts

Daily pay access

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Check guests in and out according to hotel standards.
• Handle inquiries and complaints from guests effectively.
• Maintain cleanliness of the Front Office area.

Skills

Good communication skills

Interpersonal skills

Ability to stand for extended periods

Ability to work in a fast-paced environment

Good judgment

Job description

Cambria Capitol Riverfron
Cambria Hotel Washington D.C. Navy Yard Riverfront
69 Q Street SW
Washington, DC 20024, USA

Cambria Capitol Riverfron
Cambria Hotel Washington D.C. Navy Yard Riverfront
69 Q Street SW
Washington, DC 20024, USA

Join the Cambria Hotel Washington DC Navy Yard Riverfront team as a Front Desk Agent, where you will be at the forefront of delivering exceptional guest experiences. As the first point of contact for our guests, you will play a pivotal role in creating a welcoming and positive atmosphere. Your responsibilities will include managing room reservations, providing comprehensive information and services, and handling payments. Your dedication to outstanding customer service will ensure our guests have a memorable stay from check-in to check-out.

Essential Functions:

• Check guests in and out of the hotel according to hotel and/or brand standards.
• Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.
• Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
• Take, modify and cancel guestroom reservations.
• Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
• Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.
• Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
• Maintain cleanliness of the Front Office area.

Additional Responsibilities:

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities:

• Good communication and interpersonal skills.
• Ability to stand for extended periods of time.
• Ability to work in a fast-paced environment.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

Compensation $18.00 per hour. Both FT and PT (pm shift) positions available

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.