Front Desk Agent | FT

Greenleaf Hospitality Group; Kalamazoo (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic front office team members dedicated to creating exceptional guest experiences. This dynamic role involves engaging with guests, collaborating with various departments, and handling diverse tasks in a fast-paced environment. With a focus on professional growth, flexible hours, and a supportive team culture, this opportunity is perfect for those passionate about hospitality. Join a vibrant team committed to innovation and community engagement, where your contributions will make a meaningful impact on guest satisfaction.

Benefits

Medical/Dental/Vision

401K with 100% match

Parental Leave Program

Employee Assistance Program

Health and Wellness reimbursement

Shift meal provided

10% Discount on GHG outlets

Discounted hotel rates

Qualifications

• Strong communication and verbal skills to work closely with staff.
• Ability to problem-solve on the spot and make thoughtful decisions.

Responsibilities

• Build positive relationships with guests and create exemplary experiences.
• Execute daily shift processes and adhere to standard operating procedures.
• Respond to guest concerns with empathy while upholding policy.

Skills

Communication Skills

Problem-Solving

Multitasking

Customer Service

Flexibility

Tools

Opera

Job description

Overview

A Look Into Working in the Front Office

The dynamic front office team at Greenleaf Hospitality Group, plays a crucial role in creating exceptional guest experiences. From valet to concierge, as a front office team member, you'll handle guest interactions with a professional and high end customer-centric approach, ensuring seamless service and satisfaction. You'll collaborate with various departments, enhancing your communication and problem-solving skills in a fast-paced environment. With opportunities for professional growth, competitive benefits, and a supportive team culture, this role is perfect for individuals passionate about hospitality and dedicated to excellence. Embrace the chance to work flexible hours, engage with guests, and be part of a company committed to innovation, teamwork, and community engagement.

What’s in it for You

• Medical/Dental/Vision (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide

Responsibilities

What You’ll Be Doing

• Build positive relationship with guests
• Find new ways to create exemplary guest experiences
• Implement operating procedures and standards
• Work towards goals to benefit the company and the team
• Move between tasks and roles with ease
• Balance and have knowledge of all units of the front office team
• Execute daily shift processes to adhere to standard operating procedures
• Review billing, processes, and resolve billing discrepancies and disputes
• Take initiative and stay curious to create new efficiencies for the team

• Read and comprehend consistently changing procedures and directions
• Respond to guests’ concerns and complaints with empathy while upholding policy
• Read, discern and problem solve billing disputes clearly and confidently
• Answer inquiries regarding hotel services and reservations by email, by telephone and in person in order to cross-sell and provide a personalized guest experience
• Contribute to an energetic and positive work environment
• Good stewardship of organization time and resources
• Provide information about services available in the community, local attractions and events
• Understand what events are being held in the hotel utilizing multiple platforms
• Sell and upsell a variety of opportunities and products on the fly
• Perform other duties as assigned, requested or deemed necessary by management
• Ambassador for Radisson and GHG standards

Qualifications

What You Need for this Position

• Able to work weekends and Holidays; schedule based off of hotel needs
• Passionate and motivated about people and the industry
• Driven by purpose, mission, values, and has sense of integrity
• Able to work closely with staff through strong communication and verbal skills
• Positivity and flexibility in an ever changing environment
• Able to be coached
• Organized, able to multitask and balance many projects at once
• Able to problem solve on the spot and make prompt but thoughtful decisions
• Posses efficient typing skills
• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to safely work with potentially dangerous chemicals and equipment
• Able to comply with safety and health code standards
• Able to handle responsibilities that require repetitive motion tasks
• Experience with Opera or a Rooms Management system is a plus, but not required

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate aboutproviding a memorable guest experience
• You will grow your skills and experience in an environment that encourages growth and development