Front Desk Agent - Four Points by Sheraton Pleasanton

Highgate Hotels, LP; Pleasanton (CA); On-site; USD 26,174 - 27,552; Full time

Job summary

Highgate Hotels, LP is seeking a Front Desk Agent for Four Points by Sheraton Pleasanton. This role requires providing courteous and efficient service to all guests during their stay, ensuring smooth check-in and check-out processes.

The ideal candidate should possess excellent customer service skills, have some relevant experience, and be able to communicate effectively with a diverse clientele. The position comes with an hourly compensation of $19.00 to $20.00, along with opportunities for growth within the organization.

Qualifications

• Experience in a hotel or a related field preferred.
• Maintain a warm and friendly demeanor at all times.
• Communicate effectively with all employees and guests.

Responsibilities

• Provide efficient service during check-in, stay, and checkout.
• Answer inquiries from guests regarding services.
• Perform tasks on the shift checklist promptly.

Skills

Customer service

Communication skills

Multi-tasking

Education

High School diploma or equivalent

Tools

Computer systems

Job description

Front Desk Agent - Four Points by Sheraton Pleasanton

Requisition ID: 2026-78809

Position Category: Front Office Operations

Job Location: US-CA-Pleasanton

Property: Sheraton Four Points Pleasanton

Compensation: USD $19.00–$20.00 per hour

Compensation Type: Hourly

Overview

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check‑in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in‑house groups.
• Know closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check‑ins and check‑outs in a friendly, efficient and courteous manner.
• Use proper two‑way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Perform all tasks and duties on the shift checklist in a timely and efficient manner.
• Complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Qualifications

• College coursework in a related field is helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer service experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Communicate effectively, both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multi‑task and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, with scheduling varying according to hotel needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving problems as necessary.
• Understand and apply complex information from various sources to meet objectives.
• Cross‑train in other hotel related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.