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Front Desk Agent for luxury Hotel

The Greenwich Hotel

New York (NY)

On-site

USD 10,000 - 60,000

Full time

30+ days ago

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Job summary

An established industry player in hospitality is searching for a Front Desk Agent to join their dynamic team in downtown Manhattan. This role is crucial in ensuring guest satisfaction and requires a friendly demeanor, excellent communication skills, and a positive attitude. As a Front Desk Concierge, you will assist guests with inquiries, bookings, and special requests while promoting the hotel's services and the vibrant offerings of New York City. Join a team that values professionalism and courtesy, and be part of creating memorable experiences for guests in a luxury setting.

Qualifications

  • Excellent communication and interpersonal skills are essential.
  • Prior hotel experience is helpful but not required.

Responsibilities

  • Communicate effectively with guests and handle inquiries.
  • Provide knowledge of hotel services and assist with special requests.

Skills

Verbal Communication
Interpersonal Skills
Customer Service
Teamwork

Education

High School Diploma

Job description

Join to apply for the Front Desk Agent for luxury Hotel role at The Greenwich Hotel.

Luxury Hotel in downtown Manhattan is seeking dynamic individuals to join our Front Desk Concierge team. Applicants should possess a good eye for detail along with great interpersonal skills to deliver the highest quality of service to our guests. Our Front Desk staff must reflect the highest standards of professionalism and courtesy to assist guests throughout their stay and provide a wonderful hotel experience.

The Front Desk Concierge assumes a pivotal role in overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature of the position, the Concierges demeanor must reflect the highest standards of professionalism and courtesy. A consistently positive attitude and knowledge of Hotel services and amenities are qualities which the Concierge is required to have. The purpose of the Concierge is to assist guests throughout their stay by promoting all that the Hotel and New York City have to offer.

Responsibilities:
  • COMMUNICATING WITH GUESTS: Guest Relations, Teamwork, Phone Etiquette, Receiving and presenting packages, Handling guest concerns, Departmental Communication.
  • GREETING GUESTS AND RESPONDING TO INQUIRIES: Greeting the guests in a pleasant and courteous manner, Offering an explanation of services and amenities, Booking reservations for dining and entertainment, Booking limousines and other transportation, Assisting with special requests from Guests.
  • PROVIDING KNOWLEDGE OF HOTEL SERVICES AND OFFERINGS: Special needs guests, Pet policy, Wheelchair accessibility, Frequently asked guest questions.
  • SAFETY AND SECURITY PROCEDURES: Follow CDC Protocol, Guest room key procedures, Lost and Found, Emergency Calls from guests and colleagues, Understanding of disclosure policies, Knowledge of emergency evacuation plans, Building Safety information.
Qualifications:
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills to interact with high profile clientele.
  • Upbeat personality, natural smile, energetic, friendly demeanor.
  • Prior Hotel experience helpful but not required.
  • Full time, flexible schedule, with the ability to work weekends & holidays when needed.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Hospitality
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