Front Desk Agent Flex Evenings and Overnights

Raines Company; New Orleans (LA); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading hotel management firm is seeking a Front Desk Agent for evening and overnight shifts. This role involves greeting guests, managing check-ins/outs, and ensuring high standards of service. Ideal candidates will have a high school diploma and customer service experience, with opportunities for career advancement in a supportive environment.

Benefits

Medical/Dental/Vision benefits

Generous PTO program

Points-based bonus

Daily pay

Employee Referral bonus

Opportunities for career advancement

Qualifications

• Customer service or guest-related experience required.
• Fluent English speaking and excellent communication skills.
• Experience in hospitality as a front desk agent preferred.

Responsibilities

• Assist guests with professionalism and courtesy.
• Handle guest concerns promptly and satisfactorily.
• Post charges, process payments, and manage cash procedures.

Skills

Customer service

Communication

Problem-solving

Multi-tasking

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Job description

Front Desk Agent Flex Evenings and Overnights

Join to apply for the Front Desk Agent Flex Evenings and Overnights role at Raines Company.

Position Summary:

The Front Desk Agent is responsible for greeting guests courteously, handling inquiries, check-ins/outs, and room reservations.

We Offer:

• Medical/Dental/Vision benefits
• Generous PTO program
• Points-based bonus
• Daily pay
• Employee Referral bonus
• Opportunities for career advancement within a supportive culture

Established in 1988, Raines Company is a family-owned business that has grown into a leading hotel development, management, and investment firm, maintaining a culture that values relationships and community involvement.

Essential Functions:

• Assist guests with professionalism and courtesy
• Maintain high standards of service and hospitality
• Handle guest concerns promptly and satisfactorily
• Post charges, process payments, and manage cash procedures
• Manage guest mail and messages discreetly
• Be knowledgeable about hotel programs and offers
• Communicate effectively with departments and management
• Respond swiftly to calls and visitor needs at the front desk
• Follow hotel safety and emergency procedures

Qualifications:

• High school diploma, GED, or equivalent
• Customer service or guest-related experience
• Proficiency in Microsoft Office or similar
• Experience in hospitality as a front desk agent or similar role (preferred)
• Knowledge of hotel systems (preferred)
• Fluent English speaking and excellent communication skills
• Problem-solving, multi-tasking, and composure under pressure

Raines Company is an Equal Opportunity Employer committed to diversity and inclusion. Reasonable accommodations are available for individuals with disabilities. Pre-employment background check required.