Front Desk Agent - Embassy Suites Tampa Downtown Convention Center

Hilton Worldwide, Inc.; Lincoln Gardens (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Embark on a career with Hilton as a Front Desk Agent at the Embassy Suites Tampa Downtown Convention Center, where exceptional guest service and financial profitability are prioritized. This position requires a flexible schedule and offers an opportunity to demonstrate teamwork and customer focus in a vibrant hospitality environment.

Qualifications

• Minimum of 6 months experience in a hotel front desk role or a hospitality degree.
• Experience in customer service and the hotel industry preferred.

Responsibilities

• Assist guests with check-in and check-out processes.
• Respond to inquiries in a friendly and efficient manner.
• Provide local destination information to guests.

Skills

Customer Focus

Teamwork

Product Knowledge

Education

Hospitality Degree

Job description

This service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes. Click OK to reset the timer to {0} minutes.

You have been signed out. This service is set to sign out after {0} minutes of inactivity.

Job Description - Front Desk Agent - Embassy Suites Tampa Downtown Convention Center (HOT0BPT1)

Job Description

Front Desk Agent - Embassy Suites Tampa Downtown Convention Center (

Job Number:

HOT0BPT1 )

Work Locations

Work Locations

: Embassy Suites Tampa Downtown Convention Center 513 South Florida Ave Tampa 33602

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Preferred Experience and Qualifications:

• Prior Hilton/OnQ experience
• Hospitality Degree, any focus

Required Experience:

• Minimum of 6 months experience in hotel front desk role or hospitality degree
• Minimum 6 months in the hotel industry (i.e. food and beverage, customer service, hotel, or service industry related positions)

Required Qualifications:

• Must have a flexible schedule, including Mornings, Evenings, Weekends and Holidays

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Schedule

Schedule

: Full-time

Brand : Embassy Suites by Hilton

Job

Job

: Guest Services, Operations, and Front Office